Donya Barnes

• Retrieved liquor, wine and beer from various storage facilities
• Verified that guests at the bar were of legal age
• Managed strict beverage control to minimize waste
• Poured drinks using standard pour according to specifications
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Takes orders for coffee tea and other drinks and makes to customers specifications

Operates cash register and credit card reader

Fields customers complaints and answers questions

• Maintained supply levels in counter and customer areas to meet typical demands.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Maintained regular and consistent attendance and punctuality.

• Waited on multiple customers at the bar and throughout the bar area
• Received beverage orders from wait staff and delivered beverages to guests
• Maintained full knowledge of beverage lists and promotions
• Poured drinks using standard pour according to specifications
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.

• Directed guests and routed deliveries and courier services
• Opened and properly distributed incoming mail
• Ordered and distributed office supplies while adhering to a fixed office budget
• Answered and managed incoming and outgoing calls while recording accurate messages
• Created detailed expense reports and requests for capital expenditures
• Screened all visitors and directed them to the correct employee or office

• Handled currency and credit transactions quickly and accurately
• Served beer and Wine
• Performed all position responsibilities accurately and in a timely manner
• Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
• Adhered to strict sanitation standards, minimizing the risk of foodborne illness or contamination.
• Assisted in inventory management by tracking stock levels and placing orders as needed.