DONYA BROOKS
1676 Maryland Avenue NE Washington ,DC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Maryland Center For Periodontics And Implants
01.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assist with recruiting by coordinating interviews, gathering and maintaining documentation, and communicating with other departments
- Update and maintain personnel records
Administrative Assistant
SmileHQ
06.2018 - 01.2021
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision while escalating more complex issues to appropriate staff
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
Administration Assistant
Dr.Cheryle Baptist
10.2016 - 05.2018
- Take and record medical and dental histories and vital signs of patients.
- Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer.
- Record treatment information in patient records.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Acted as first point of contact and set appointments for prospective patients
Customer Service Representative
Layer3 TV
06.2015 - 02.2016
- Cold-called prospective customers to build relationships.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Developed a tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
- Identified prospective customers using lead generating methods and performing an average of 20 cold calls per day.
- Confirmed that appropriate changes were made to resolve customers' problems.
Education
EFDA Certification -
Fortis College
Landover, MDHigh School Diploma -
Thurgood Marshall Public Charter High School
5 2016
Associate of Science - Human Resources Development
Montgomery College
Rockville, MD06.2024
Skills
- Multi-line phone proficiency
- Office administration
- Customer and client relations
- Spreadsheet management
- Data entry
- Records management
- Team building
- Mail handling
- Project planning
- Employee training and development
- Critical Thinking
- Appointment setting
- Documentation and reporting
- Patient scheduling
- Information Security
- Meeting Planning
- Proposal Writing
- Travel Coordination
Certification
Expanded Function Dental Assistant
DC Level II Registered Dental Assistant
Security +
ITIL Certification
Timeline
Administrative Assistant
Maryland Center For Periodontics And Implants
01.2021 - Current
Administrative Assistant
SmileHQ
06.2018 - 01.2021
Administration Assistant
Dr.Cheryle Baptist
10.2016 - 05.2018
Customer Service Representative
Layer3 TV
06.2015 - 02.2016
EFDA Certification -
Fortis College
High School Diploma -
Thurgood Marshall Public Charter High School
Associate of Science - Human Resources Development
Montgomery College
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