Donya Darbandi
Minneapolis,MN
Summary
Dynamic Operations Coordinator at SOS International LLC, with a strong background in process improvement and exceptional customer service. Skilled in managing high-pressure tasks, optimizing team performance, and fostering cross-functional collaboration. A quick learner with a proactive mindset, always seeking new opportunities and challenges to drive efficiency, and deliver results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Coordinator
SOS INTERNATIONAL LLC | CIVIL DOJ EOIR LS
Reston, VA
12.2022 - Current
- Coordinated and scheduled interpreters for upcoming court hearings.
- Expertly coordinates high-pressure, time-sensitive tasks with precision and efficiency, ensuring flawless execution of all responsibilities.
- Skilled in managing high volume of emails and calls with professionalism, delivering prompt and precise responses without delay.
- Strong negotiator with a proven ability to convince clients and partners, securing deals that benefit the company, without compromising value.
- Reviewed team performance versus goals, applying essential changes to optimize outcomes.
- Monitored project progress and provided updates to stakeholders.
- Supportive and dependable team member, consistently available to assist colleagues and sustain momentum during busy or challenging periods.
- Managed communications between departments to ensure efficient operations.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared budgets based on projected costs associated with operations.
Sales Associate
Victoria's Secret & PINK
Fair Oaks, VA
11.2022 - 01.2023
- Provided personalized service to each customer, fostering trust, and encouraging long-term relationships with the brand.
- Answered store and merchandise questions and led customers to wanted items.
- Handled returns and exchanges according to company policies.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Managed all facets of cash management, including reconciling registers and executing end-of-day financial reporting.
Real Estate Assistant
Karma
Tehran, Iran
09.2020 - 03.2021
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Coordinated onboarding process for new property listings by engaging homeowners and ensuring accurate documentation of available homes.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Monitored current trends in the housing market in order to advise clients on appropriate timing for buying or selling a home.
- Executed in-person reviews of houses and apartments, documenting essential details and emphasizing positive features to enhance appeal for potential buyers and renters.
- Handled incoming calls and directed callers to appropriate department or employee.
- Reached out to pre-qualified leads to gauge interest and provide pertinent information about local housing market.
- Organized and maintained real estate files and documents in compliance with legal requirements.
- Coordinated open houses and showings for potential buyers and sellers.
Education
Bachelor - International Trade, International Business
Tehran Institue Of Technology
Tehran - Iran08-2020
High School Diploma -
Parvin Etesami
Tehran - Iran05-2017
Skills
- Process improvement
- Customer service
- Team collaboration
- Time management
- Communication skills
- Problem solving
- Organizational skills
- Compliance management
- Competitive analysis
- Schedule management
- Attention to detail
- Data management
- Marketing
- Multitasking
- Team leadership
- Data analysis
Affiliations
- Daily fitness training, including Pilates, yoga, and strength workouts
- Regular mindfulness and meditation practice
- Language practice in French and Spanish
- Reading books on personal growth, business, and finance
- Enrolled in online courses for continuous learning and skill development
- Listening to personal development and industry-related podcasts
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
French
Limited
Spanish
Limited
Certification
- DELF A1 – French Language Certificate | Score: 85/100
- DELF A1.1 – French Language Certificate | Score: 80/10
References
References available upon request.
Timeline
Operations Coordinator
SOS INTERNATIONAL LLC | CIVIL DOJ EOIR LS
12.2022 - Current
Sales Associate
Victoria's Secret & PINK
11.2022 - 01.2023
Real Estate Assistant
Karma
09.2020 - 03.2021
Bachelor - International Trade, International Business
Tehran Institue Of Technology
High School Diploma -
Parvin Etesami
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