Mark Gallant
Worcester,MA
Summary
- Mark has 17+ years of IT Project Management experience
- He has 17+ years of Project lifecycle methodologies experience
- He has 17+ years of applications development, networking experience
- He as EMR experience in EPIC, Meditech and Allscripts
- Interview Availability: Monday - Friday 10:00am - 2:00 pm
- Covid Status: Vaccinated
Overview
30
30
years of professional experience
1
1
Certification
Work History
Personal Time Off
Family Caregiver
02.2024 - Current
Sr IT Project Manager
270 Biotech
07.2022 - 01.2024
- Data center build and migration – worked with IT partner and internal team resources to oversee the installation of network equipment and new server/storage infrastructure at a data center in Central MA as part of the company split (completed work for split started when I was at Bluebird for 270 Bio)
- IT Audits – Worked with 270 Bio IT Security officer, OPS IT team members, and IT Audit vendor to gather needed documentation and coordinate meetings and working sessions
- Service Now implementation – As part of Bluebird Bio and 270 Bio split, worked with Service Now partner (CDI) and 270 Bio IT teams to implement a new Service Now instance for 270 Bio. This included Incident Management, Change, Knowledge Base, catalog items, request forms, CMDB process updates and imports, as well as legacy records imports for audit purposes
- Blue Mountain on prem to Cloud migration (https://www.coolblue.com/) – Migrated a lab equipment management solution from an on-premises solution to a Cloud based solution. Worked with internal team, vendor, and QA team to ensure GXP compliance.
- Server domain migration and “cleanup” – As part of the company split (Bluebird Bio and 270 Bio) it was necessary to separate the domains, migrate servers to correct domain, retire unneeded servers, as well as migrate applications. This involved working with various business units, Lab managers and the network team
- Rees upgrade and node moves – Working with vendor and internal resources to facilitate the version upgrade as well as node consolidation
- Service Now Improvements – worked with the business to build out new forms and workflows to ensure audit and GXP compliance as well as drive towards more efficient workflows
Sr. IT Project Manager
Bluebird Bio
11.2021 - 06.2022
- Managed projects within a formal PMO and central MS Project environment.
- Data center build and migration – worked with IT partner and internal team resources to oversee the installation of network equipment and new server/storage infrastructure at a data center in Central MA as part of the company split as well as migrate shares and data
- New HQ buildout – managed all facets of the infrastructure build out for a new HQ in Somerville MA. Worked with construction contractors, IT partners and internal team to build out MDF, IDF’s, cabling and wireless access
- Building access – worked with vendor, Facilities team, and internal IT Ops team to move from an on prem badging platform to a Cloud solution
- Artic Wolf deploys – assisted Security Officer with moving from on premises/client-based intrusion detection solution to a Cloud based solution. Coordinated meetings and tasks with vendor and internal company network team
IT Manager /Project Manager
All States Medicaid
04.2021 - 11.2021
- Hands on upgrade of Windows 7 Workstations that involved replacing all hard drives with solid state drives, installing Win 10 OS, applicable software depending on user type. Worked directly with each end user to test and verify PC was working as expected
- Misc. operational support and troubleshooting - assist end users directly with printing issues, log in issues, client connectivity issues, etc.
- Hospital daily new business - gather data uploaded from hospitals downloaded via FTP, using Monarch models or FoxPro to parse data and add to billers lists for processing • Reporting - gather data from client systems (Epic, Meditech, etc.) and run programs that parse and organize to generate reporting for both company and clients
IT Project Manager
Five Star Senior Living
10.2016 - 03.2021
- Service Now automation, Responsible for all aspects of new rehab clinic IT infrastructure needs, Key point of contact for troubleshooting of infrastructure issues, Ensured all telephony infrastructure needs were met, New construction IT infrastructure roll outs, Manage Rehab to home and wellness programs, Ageility new clinic startups, Acquisitions, Divestitures, Point Click Care deployment, Allscripts deployment
Infrastructure Project Manager
Hanover Insurance
05.2010 - 10.2016
- Service Now automation – worked with Business and Service Now Admin to automate tasks / create forms and workflows for acquisitions, divestitures, and ordering items for new business openings
- Responsible for all aspects of new rehab clinic IT infrastructure needs including new Internet business circuit installations, wireless access points, wired drops, software licensing, budgeting, software upgrades. laptops, MFUs, eFax, and iPads
- Key point of contact for troubleshooting of infrastructure issues for new business, acquisitions, divestitures, or new clinics
- Ensured all telephony infrastructure needs were met for new business or acquisitions either by integrating existing phone systems into our existing infrastructure or deploying new phone systems / Cisco IP phones where needed
- New construction IT infrastructure roll outs – worked with Facilities Directors and Managers to determine and deploy all IT infrastructure needs for existing buildings or new construction projects
- Understanding of how to read blueprints, complete mark ups and determine infrastructure needs such as drops, secondary data closets, endpoint locations, wireless area coverage, etc., and convey them to the General Contractor where applicable or work with a vendor directly to deploy infrastructure needs
- Manage Rehab to home and wellness programs that include both new business as well as existing clinics infrastructure upgrades and EHR deployments (electronic health records enablement)
- Ageility new clinic startups– Oversee, strategize, and implement all IT aspects / needs of a new business division (http://www.ageilityphysicaltherapy.com/) • Acquisitions – work with various business and technology groups from both Five Star Senior Living and new entities acquired to ensure a smooth transition of IT services, hardware, software, and knowledge occurs from any communities or healthcare companies purchased
- Divestitures - work with various business and technology groups from both Five Star Senior Living and business divested to ensure a smooth transition of IT services, hardware, software, and knowledge occurs
- Point Click Care deployment – managing all aspects of the Point Click Care EHR deployment to 30+ communities including endpoint needs, software deployments, infrastructure, and training
- Allscripts deployment – Deployed Allscripts to 30 new communities
Sr. Infrastructure Project Manager
Progress Software Corporation
01.2005 - 01.2010
- Enterprise Search, Sarbanes Oxley 404 Audits, Business Continuity Testing, Corporate moves and acquisitions
Hands on IT Operations and Technical Support Manager
Easyask Inc.
01.2000 - 01.2005
- Managed all facets of daily IT operations, Supported and managed Exchange Servers
Senior Systems Administrator
Vignette Software
01.2000 - 12.2000
- Provided end user server and desktop support and administration, Administered Exchange Mail Servers, Install cabling and switches
Network Administrator and Desktop Support
Arthur D. Little
05.1997 - 01.2000
- Provided desktop support to 125+ end users, Administered Novell Network
End User Support
Medical Bureau of Economics
04.1994 - 05.1997
- Provided desktop and terminal support for 60+ end users, Work with network administrator to roll out new hardware and software
Education
Bachelor of Science - Business Administration
Worcester State College
01.1993
Skills
- Influencing and leading
- Relationship management
- Planning and organizing
- Critical thinking and problem solving skills
- Communication skills
- Multi-tasking
- Teamwork
- Technical knowledge
- Conflict management
- Adaptability
Certification
- ITIL V3 Foundation Certified (cert # GR750027470MG)
- Service Now Administration Fruition Partners onsite training
- Project Management Fast Track (PMP courses) Boston University Corporate Education Center
- Microsoft Project Training Project Solutions Group
- Introduction to Agile Methodologies – onsite consultant Hanover Insurance
- HPIAA onsite training – Five Star Senior Living
- Service Now Administration (2023) – Online training provided by CD
Timeline
Personal Time Off
Family Caregiver
02.2024 - Current
Sr IT Project Manager
270 Biotech
07.2022 - 01.2024
Sr. IT Project Manager
Bluebird Bio
11.2021 - 06.2022
IT Manager /Project Manager
All States Medicaid
04.2021 - 11.2021
IT Project Manager
Five Star Senior Living
10.2016 - 03.2021
Infrastructure Project Manager
Hanover Insurance
05.2010 - 10.2016
Sr. Infrastructure Project Manager
Progress Software Corporation
01.2005 - 01.2010
Hands on IT Operations and Technical Support Manager
Easyask Inc.
01.2000 - 01.2005
Senior Systems Administrator
Vignette Software
01.2000 - 12.2000
Network Administrator and Desktop Support
Arthur D. Little
05.1997 - 01.2000
End User Support
Medical Bureau of Economics
04.1994 - 05.1997
Bachelor of Science - Business Administration
Worcester State College
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