Donya Green
Jersey City,NJ
Summary
Experienced professional highly-motivated employee with desire to take on new challenges. Strong worth ethic. Skilled in working under pressure and adapting to new situations and challenges. Seeking an opportunity to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
Work History
Support Broker
Public Partnerships PPL
Hudson County, NJ
08.2021 - Current
- Developed individual support plans for clients based on their needs and preferences.
- Facilitate placement of an authorized representative, and, when necessary, facilitate a change in the authorized representative.
- Responded promptly to emergency situations involving clients.
- Identify, report, and follow up on allegations or reports of suspected abuse,neglect,fraud.
- Monitored client budgets and provided financial advice where appropriate.
- Delivered training sessions on relevant topics such as budgeting or self-care strategies.
- Participate in team meetings to discuss caseloads and best practices for supporting individuals.
- Completed reports, paperwork and documentation accurately and on time.
- Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
- Attended and coordinated interviews or case reviews to manage caseload.
- Reached out to individuals via phone, email and SMS to deliver help and support.
- Manage a caseload of minium of 140 patients.
- Provided assistance to clients in completing paperwork and understanding their rights.
- Responsible for driving 60 miles or more to participants’ homes.
Risk Manager Administrator
Galaxy Towers Condo Assoc
Guttenberg, NJ
08.2017 - 08.2021
- Provide Admin services to the General Manager creating templates, newsletters & meeting preparation
- Prepare Weekly Claim reports and metrics involving one thousand plus residents using excel
- Debrief and train staff quarterly on new Risk Management policies as well as the ensuring OSHA guidelines are being followed
- Collaborate with the Facility Team recommending potential solutions to prevent Fire code violations
- Responsible for verifying vendor insurance coverage
- Prepare & maintain records of employee Workers Compensation claims
- Reviewed vendor statements for discrepancies.
Residential Service Coordinator
Planned Companies (Partner of Galaxy Towers Condo Assoc)
Parsippany, NJ
01.2014 - 08.2017
- Provide high level of service to Resident by promptly responding to resident concerns or request
- Managed a caseload of 120 residents
- Scheduled move-in/ move-out dates
- Maintain tenants grant payments
- Screen applicants for residential vacancies
- Verify employment, income and credit history using various databases
- Connect Residents to life sustaining resources for rental assistance, food pantry or local shelter listings
- Create Quarterly events for residents with disabilities.
Senior Account Manager
Bank of America
Newark, NJ
04.2010 - 02.2012
- Met with consumers regarding delinquent mortgage or credit card accounts providing alternative solutions to relieve debt
- Review loan application determining eligibility for new loans
- Managed a business portfolio averaging over $1.7 million in client debt, generating $1 million in revenue
- Trained and managed new junior account managers as well as administrative help for the sales department
- Answered consumer questions about product pricing, availability, use and credit terms.
Assistance Branch Manager
PNC Bank
Newark, NJ
12.2007 - 04.2010
- Developed, implemented and managed a detailed business plan utilizing corporate goals
- Collaborate with Human Resources to implement policies and procedures pertaining to team performance
- Oversaw the platform employees to ensure sales goals were met and the delivery of service was accurate
- Delivered ongoing training for branch staff on bank products and procedures
- Conduct Surprise Teller cash box Audits
- Monitored and ensured compliance with Federal and State laws and regulations
- Developed financial strategies by guiding clients to establish financial goals; matching goals to situations with appropriate financial plans
- Managed all HR functions, including recruiting, interviews, counseling and corrective action, payroll, employee termination, etc
- Coordinate with Branch Management in developing strategies in order to maintain and increase branch revenue
- Originated, reviewed, processed, closed, and administered client loan proposals
- Closed approximately 6 loans per month.
Financial Sales Consultant
PNC Bank
Woodland Park, NJ
08.2005 - 12.2007
- Receives and processes new banking accounts, consumer loan and VISA applications
- Developed close and personal relationships with clients to ensure customer loyalty and retention
- Participate in community workplace banking events
- Resolve clients question concerns and complaints
- Monitors clients' financial situation by tracking changes in wealth and life circumstances
- Perform administrative duties (e.g
- Entering data into banking software)
- Refer clients to in-house financial experts, as needed.
Education
Bachelor of Arts in Communications Media, Health -
Kean University
01.2017
Associate of Arts in Liberal Arts -
Hudson County Community College
01.2013
Skills
- Effective Communication
- Documentation proficiency
- Self Motivation
- Multitasking
- Organizational Skills
- Time Management
- Interpersonal Skills
- Treatment Planning
- Task Prioritization
- Professionalism
References
References available upon request.
Timeline
Support Broker
Public Partnerships PPL
08.2021 - Current
Risk Manager Administrator
Galaxy Towers Condo Assoc
08.2017 - 08.2021
Residential Service Coordinator
Planned Companies (Partner of Galaxy Towers Condo Assoc)
01.2014 - 08.2017
Senior Account Manager
Bank of America
04.2010 - 02.2012
Assistance Branch Manager
PNC Bank
12.2007 - 04.2010
Financial Sales Consultant
PNC Bank
08.2005 - 12.2007
Bachelor of Arts in Communications Media, Health -
Kean University
Associate of Arts in Liberal Arts -
Hudson County Community College
Similar Profiles
Maria RojasMaria Rojas
Home Health Aide at Public Partnerships, PPLHome Health Aide at Public Partnerships, PPL
Chyna ShinhosterChyna Shinhoster
Adult Caregiver at Public Partnerships, PPLAdult Caregiver at Public Partnerships, PPL
Rosemary C. JossRosemary C. Joss
Attendant Care Provider at Public Partnerships, PPLAttendant Care Provider at Public Partnerships, PPL
Rena SinghRena Singh
Assistant Coach at University Academy Charter High SchoolAssistant Coach at University Academy Charter High School
Quinazia PerryQuinazia Perry
Receptionist at HeydayReceptionist at Heyday