Donya Kerr
Program Administrator
Winston-Salem,NC
Summary
Dedicated individual who is proactive, motivated and outgoing. Maintains strength in team leadership, project management and customer service and look forward to applying these skills in a challenging and fulfilling environment. Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Interested in applying three years of experience to new professional challenges with growth-oriented organization
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Business Enablement Program Administrator
Securitas Security Services USA
08.2021 - Current
- Provided comprehensive support by managing schedules, preparing reports and handled correspondence for program administrators.
- Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
- Facilitated smooth communication between stakeholders by serving as liaison between departments, promoting collaboration and information sharing.
- Implemented evaluation tools to measure program effectiveness consistently over time while using assessment findings to make improvements where needed.
- Organized training sessions for staff members involved in administration of programs to develop their skills further and enhance overall team performance.
Security Officer I
Wake Forest Institute for Regenerative Medicine
09.2019 - 06.2021
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across teams and adherence to established procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Ensured 100% proper functionality of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Head Cashier
Lowe's Home Improvement
01.2017 - 10.2018
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs
- Managed over 40 customer calls per shift
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Accomplishments: Made store's list each month for most credit applications and leads which led to secured sales and installation services
- Implemented new system to organize merchandise allowing employees access without compromising their safety.
Office Clerk
Lowe's Home Improvement
05.2016 - 01.2017
- Supported team members by proficiently performing cash transactions and completing daily cash logs
- Prepared register bags and balanced cash registers/safe and found reasoning for any errors
- Used Veribalance system to maintain reports, loans, pickups and bank deposits
- Accomplishments: Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
Education
Bachelor of Science - Business Administration
University of North Carolina Greensboro
Greensboro, NC 01.2024 - Current
Associate of Applied Science in Business Administration -
Forsyth Technical Community College
Winston-Salem, NC 01.2019 - 12.2021
High School Diploma -
Montego Bay High School
Montego Bay, Jamaica 09.2008 - 06.2013
Skills
Compliance Management
Certification
Management and Leadership Certification
References
- Christian Aldridge, Desktop Support Analyst, ctgaldridge@gmail.com, (336) 782-7704
- Breanna Soutra, Corporate Security Program Administrator, breanna.soutra@gmail.com, (774) 772-4321
Timeline
Bachelor of Science - Business Administration
University of North Carolina Greensboro
01.2024 - Current
Management and Leadership Certification
12-2022
Business Enablement Program Administrator
Securitas Security Services USA
08.2021 - Current
Security Officer I
Wake Forest Institute for Regenerative Medicine
09.2019 - 06.2021
Associate of Applied Science in Business Administration -
Forsyth Technical Community College
01.2019 - 12.2021
Head Cashier
Lowe's Home Improvement
01.2017 - 10.2018
Office Clerk
Lowe's Home Improvement
05.2016 - 01.2017
High School Diploma -
Montego Bay High School
09.2008 - 06.2013