Donyae Hicks
Suffolk,VA
Summary
1) Reliable Employee with strengths in customer service, meeting customer needs, and problem-solving. Friendly, knowledgeable and hard working team player that will work relentlessly in order to meet team goals. Proven success in meeting sales objectives and securing loyal and recurring customers.
2) Highly trained Order Picker with strong performance record of high production in product selection and packing. Excellent level of accuracy in pick and pack, successfully meeting quotas in high production tempo. Supports shipping team with assistance palletizing, labeling and loading trucks.
3) Dedicated Food Champion proficient in customer service, food handling, preparation and point of sale transactions. Hard worker with record of on-time shift arrival and willingness to stay late to complete orders.
Overview
2
2
years of professional experience
Work History
Warehouse Order Picker
QVC
04.2024 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
Food Champion
Taco Bell
02.2024 - Current
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
- Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Sales Associate
Shoe Department
02.2022 - 07.2023
- Greeted customers and provided exceptional customer service
- Processed transactions using a point-of-sale system
- Maintained up-to-date knowledge of store merchandise and policies
- Built relationships with customers to encourage repeat business
- Was able to upsell additional items
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built and maintained relationships with peers and upper management to drive team success.
Education
Some College (No Degree) - Business Administration And Management
ECPI University
Virginia Beach, VASkills
- Customer Needs Assessment
- Inventory Control
- Sales Development
- Order Processing
- Effective communication skills
- Product Sales
- Upselling
- Written and Oral Communication Skills
- Problem-Solving Skills
- Money Handling
- Relationship Building
- Reading Comprehension Skills
- Exceptional Customer Service
- Teamwork and Collaboration
- Listening Skills
- Product Recommendations
- Cash Register Operation
- Flexible Schedule
- Positive and Professional
- Professional Demeanor
- Verbal/Written Communication
- Warehouse Safety
- Order picking and processing
- Heavy Lifting
- Shipment Preparation
- Loading and unloading
- Packing Accuracy
- Food safety knowledge
- Sanitation Practices
- Food presentation
- Ingredient Sourcing
- Recipe creation
Reading, Fitness, and overall self improvement
I constantly read books that can improve my mindset, financial literacy skills, fitness knowledge, and knowledge in psychology. I enjoy lifting heavy weights in my spare time and lately I've been getting more dialed in with my diet as part of my overall self improvement protocol. I've found that me striving to constantly improve and better myself doesn't only benefit me but it benefits others as well because it allows me to increase my value to people and to acquire knowledge that I can use to help others improve their situations.
Timeline
Warehouse Order Picker
QVC
04.2024 - Current
Food Champion
Taco Bell
02.2024 - Current
Sales Associate
Shoe Department
02.2022 - 07.2023
Some College (No Degree) - Business Administration And Management
ECPI University