Donyal Harleaux
Baton Rouge,LA
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
18
18
years of professional experience
Work History
Housekeeper
Oillie steele
Baton Rouge, Louisiana
09.2019 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Nursing Assistant
Oillie steele
Baton Rouge, Louisiana
09.2016 - Current
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Engaged with patient family and friends to provide courteous visit experience.
- Implemented fall prevention techniques as specified in plan of care.
- Recorded patient conditions and vital signs before and after medical operations.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reported environmental risks or equipment malfunctions to supervisor.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Planned and served meals and snacks to patients according to prescribed diets.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Collected specimens from patients for laboratory testing purposes.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Administered medications and educated patients and families on correct at-home administration.
- Reminded patients to take prescribed medications or nutritional supplements.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
Customer Service Representative
Convergys
Baton Rouge, Louisiana
01.2007 - 10.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
Education
Medical Assistance/ Nursing Assistance
Dhcl
Baton Rouge 06-2003
High School Diploma -
Baker High
Baker, LA05-2001
Skills
- Cleaning techniques
- Safe cleaning with chemicals
- Supply Inventory Management
- Window Cleaning
- Linen replenishment
- Guest Relations
- Dusting
- Customer Service
- Linen replacement
- Residential Cleaning
- Ergonomics and safety training
- Deep cleaning
- Laundry Management
- Infection Control
- Restroom detailing
- Hazardous chemical training
- Polishing surfaces
- Chemical Handling
- Appliance maintenance
- Exceptional communicator
- Glass and window washing
- Hospitality background
- Complex Problem-Solving
- Commercial and residential cleaning
- Quality Assurance Controls
Timeline
Housekeeper
Oillie steele
09.2019 - Current
Nursing Assistant
Oillie steele
09.2016 - Current
Customer Service Representative
Convergys
01.2007 - 10.2010
Medical Assistance/ Nursing Assistance
Dhcl
High School Diploma -
Baker High
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