Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donya M. Robinson

Chicago,IL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Home Health Aid

Help at Home
03.2024 - Current
  • Helped minimum of 3 patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained clean and safe home environment for patients, reducing falls and accidents.
  • Assisted 3 clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Cook

Quest Food Management
08.2022 - 11.2023
  • Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Account Manager

Forest Park Loan Company
03.2019 - 10.2021
  • Negotiated contract terms with 20-25 clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

Home Health Care Aide, EMCAN

Elderly Muslim Care Action Network
01.2019 - 03.2020
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted 2-3 patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported 2-3 patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Assisted 2-3patients in maintaining mental wellness through engaging conversation and social interaction during visits.

Food Service Worker, Cook

Compass Group
04.2017 - 06.2019
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Account Manger

Forest Park Loan Company
02.2015 - 02.2017
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Customer Servioce Agent

America's Financial Choice
04.2012 - 12.2015
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Senior Teller, Customer Service Agent

JP Morgan Chase
03.2006 - 10.2011
  • Resolved complex customer issues promptly and professionally, maintaining focus on achieving positive outcomes for both client and bank.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
  • Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.

Sales Associate Supervisor

W. H. Smith/Travel Traders at the Palmer House
04.1998 - 10.2008
  • Assisted in creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Spearheaded special events within store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
  • Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.

Education

No Degree -

Chicago State University
Chicago, IL

High School Diploma -

George Henry Corliss High School
Chicago
06-1998

Skills

  • Patient Care
  • Meal Preparation
  • Personal Hygiene Assistance
  • Feeding Assistance
  • Client documentation
  • Bathing Assistance
  • Vital signs monitoring
  • ADL support
  • Compassionate client care
  • Medical terminology and equipment
  • Personal care services

Certification

  • Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
  • ServSafe Manager Certification - National Restaurant Association.

Timeline

Home Health Aid

Help at Home
03.2024 - Current

Cook

Quest Food Management
08.2022 - 11.2023

Account Manager

Forest Park Loan Company
03.2019 - 10.2021

Home Health Care Aide, EMCAN

Elderly Muslim Care Action Network
01.2019 - 03.2020

Food Service Worker, Cook

Compass Group
04.2017 - 06.2019

Account Manger

Forest Park Loan Company
02.2015 - 02.2017

Customer Servioce Agent

America's Financial Choice
04.2012 - 12.2015

Senior Teller, Customer Service Agent

JP Morgan Chase
03.2006 - 10.2011

Sales Associate Supervisor

W. H. Smith/Travel Traders at the Palmer House
04.1998 - 10.2008

No Degree -

Chicago State University

High School Diploma -

George Henry Corliss High School

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Donya M. Robinson