DONYEA' JONES
Washington,DC
Summary
As a recent college grad from Trinity Washington University who is pursuing a MPH of Public Health is well interested in this position as a case manager. While also having a background with servicing 20 clients daily. Eager to service clients with their welfare needs. Versatile Human Resources Specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 2 years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
7
7
years of professional experience
Work History
Case Manager
Echelon Community Services
- Current
- Assist the supervisor with regular review case notes, and other pertinent information for quality assurance
- Assist the supervisor with training and on-boarding for new and existing employees, which includes accompanying team members on field visits and the proper use of HTH, HMIS, and CATCH
- Assist monthly pillar and timeliness reporting
- Assist supervisor during a team member's vacation
- Assist with monthly client calls
- Collaborate with the Case Manager Supervisor and Clinical Manager concerning critical program information, community resources, training needs, and other information related to program management
- Accompany case managers on home visits to provide additional support
- In supervisor absence communicate any team/client concerns to the Clinical Manager
- Serve as a mentor to fellow staff members, maintain availability for consultation on client cases as needed, and report pertinent information to the Case Manager Supervisor.
Case Manager
Core DC
04.2023 - 09.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families
- Maintained up-to-date case records with case activity status
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy
- Participated in regular team meetings and in-house training sessions to boost group effectiveness
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases
- Monitored and kept meticulous records of patient treatment plans and response of patients to medication
- Established and maintained relationships to meet community needs and avoid service duplication
- Transitioned clients to different providers based on progress or needs
- Advocated for clients by obtaining information regarding treatment options and clinical status
- Adhered to ethical principles and standards to protect clients' confidential information
- Developed trusting relationships with social services, health care providers and governmental agencies.
Case Manager
Alignstaffing
Washington, D.C
01.2022 - 03.2022
- Built and strengthened positive relationships with students, parents and teaching staff
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development
- Encouraged student critical thinking and discussion using a variety of teaching techniques
- Supervised students throughout the day, both in the classroom and outside during breaks
- Graded projects, exams and assignments to track student progression
- Utilized behavior management skills to foster an environment conducive to student learning
- Designed individualized curricula for academically underachieving students
- Met with parents to discuss students' progress and review areas requiring improvement
- Engaged students through lecture and discussion, increasing classroom interaction to build an inclusive learning environment
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding
- Met with administrators and department team members to work on curriculum planning and assessment methods
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension
- Participated in workshops, training and conferences to improve educational skills.
Cashier/ Customer Service
Beauty Island
Washington, DC
09.2021 - 12.2021
- Showed customers how to apply makeup and other products to achieve desired looks
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
- Recommended merchandise based on expert product knowledge and client preferences
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Capitalized on upselling opportunities for additional products and services to increase sales numbers
- Finalized purchases and processed payments
- Backed up the reception desk by answering phones, scheduling appointments and processing payments
- Greeted customers to determine wants or needs
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Cleaned shelves, counters and tables to maintain an organized store
- Ticketed, arranged and displayed merchandise to promote sales
- Exchanged merchandise for customers and accepted returns
- Recommended, selected and located merchandise based on customer desires.
Sales Associate
Queen Virgin Remy
Washington, DC
02.2019 - 10.2019
- Educated customers on promotions to enhance sales
- Answered customer questions regarding merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Promoting
- Tracking inventory
- Key holder
- Front desk management
- Customer service
- Answering calls and emails regarding orders
- Social media outreach
- Conducting staff meetings
- Placing orders
- Offering sale promotions
- Enter product information into the database.
Sales Associate
Gap
Washington, DC
09.2018 - 01.2019
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained records related to sales, returns and inventory availability
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Tracked stock using company inventory management software
- Educated customers on promotions to enhance sales
- Engaged with customers to effectively build rapport and lasting relationships.
Educational Assistant
Beacon House
Washington, DC
08.2017 - 01.2018
- Organized classroom materials to help teachers prepare for daily instruction and activities
- Performed special tasks such as helping students with homework
- Tutored struggling students individually and in small groups to reinforce learning concepts
- Took daily attendance, notifying immediately of any student absences
- Promoted student learning by providing individualized and small group support to reinforce classroom topics
- Conduct reports.
Education
MPH Master of Public Health -
Trinity Washington University
01.2025
Bachelor's Degree - Human Relations
Trinity Washington University
01.2022
High School Diploma -
Friendship Pcs Collegiate Academy
Skills
- Communication/Written and oral
- Growth
- Creativity
- Organization
- Team Work
- Interpersonal Skills
- Empathy
- Active listener
- LRS
- Quick base
- Mandated reporting
- Leadership
- Decision making
- Patience
- Critical thinking
- Ability to adapt
- Hospitality
- Time Management
- Client supervision
- Home Visits
- Intakes
- Data entry
- Filing
- Client Advocacy
- Records Management
- Discharge Planning
- Patient support
- Performance Tracking
- Case Management
- Utilization review
- Care Coordination
- Community Resources
- Documentation proficiency
- Conflict Resolution
- Staff Management
- Annual Case Reviews
- Customer Service
- Decision-Making
- Office Management
- Document Control
- Team Collaboration
- Continuous Improvement
- Goal Setting
- Work Planning and Prioritization
Accomplishments
- Ambassador 2 years straight for "College Bound" College ready no
- International Study Tour to Ethiopia, Ghana
- Study Freedom and Confinement at the University of Michigan for (Telluride)
- Internship: Beacon House Non-Profit/ Shaw Community Center
Timeline
Case Manager
Core DC
04.2023 - 09.2023
Case Manager
Alignstaffing
01.2022 - 03.2022
Cashier/ Customer Service
Beauty Island
09.2021 - 12.2021
Sales Associate
Queen Virgin Remy
02.2019 - 10.2019
Sales Associate
Gap
09.2018 - 01.2019
Educational Assistant
Beacon House
08.2017 - 01.2018
Case Manager
Echelon Community Services
- Current
MPH Master of Public Health -
Trinity Washington University
Bachelor's Degree - Human Relations
Trinity Washington University
High School Diploma -
Friendship Pcs Collegiate Academy
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