Donyell Bolden
San Antonio,TX
Summary
Dynamic customer service professional with a proven track record at Arizona Corporation Commission, excelling in employee management and data accuracy. Adept at enhancing client relations and implementing process improvements, I leverage analytical creativity to drive operational efficiency and foster team success. Committed to delivering exceptional service and maintaining high standards.
Overview
27
27
years of professional experience
Work History
CSRII
Charter Communication
San Antonio, Texas
09.2022 - Current
- Delivered exceptional customer service through phone support and direct interactions.
- Executed sales processes to initiate and finalize transactions with customers.
- Maintained accurate data entry and record-keeping for efficient information retrieval.
Supervisor Examination Section
Arizona Corporation Commission
Phoenix, Arizona
12.2018 - 01.2021
- Oversaw staff of 18 employees to enhance operational efficiency.
- Delivered exceptional customer and phone service to clients.
- Performed data entry and maintained accurate records.
- Conducted software testing for examination processes.
- Processed documents, including IPS documentation.
- Executed department opening and closing procedures effectively.
- Facilitated staff training and coaching to promote professional growth.
- Coordinated staff training on policies and procedures for operational efficiency.
- Led team meetings to address issues and improve workplace communication.
- Reviewed reports to ensure adherence to state regulations and guidelines.
- Implemented process improvements to enhance workflow within the organization.
- Oversaw scheduling and resource allocation for departmental projects efficiently.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Customer Service Representative III
Arizona Corporation Commission
Phoenix, Arizona
10.2014 - 12.2018
- Delivered exceptional customer service through effective phone support.
- Executed data entry tasks, ensuring accuracy of records.
- Processed documents to maintain compliance and accuracy standards.
- Managed department opening and closing procedures for operational efficiency.
- Trained and coached staff members, enhancing overall team performance.
Customer Service Representative II
Arizona Corporation Commission
Phoenix, Arizona
08.2013 - 10.2014
- Provide customer service/Phone service
- Data entry and record keeping
- Documents processing
- Trained new staff on best practices in customer support protocols.
- Processed customer complaints and provided timely resolution strategies.
- Educated clients on Arizona Corporation Commission policies and procedures.
- Collaborated with team members to improve service delivery standards.
- Conducted follow-up communications to ensure customer satisfaction levels.
- Maintained accurate records of customer interactions in database systems.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Arizona Corporation Commission
12.2007 - 08.2013
- Provide customer service
- Department open/closing procedure
- Oversee cash and accounting duties for department
- Data entry and record keeping
- Maintained accurate records of customer interactions and service requests.
- Collaborated with team members to improve customer service processes and efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
SALES ASSOCIATE
LIVING SPACES FURNITURE
La Mirada, CA
04.2006 - 02.2007
- Provide customer service
- Initiate and complete sales to customers
- Assisted customers in selecting furniture for their homes and lifestyles.
- Maintained product knowledge to answer customer inquiries effectively.
- Educated customers on furniture care and maintenance best practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
FINISH UTILITY WORKER
CINRAM
City of Industry, CA
09.2005 - 02.2006
- Production assembly line for DVD production
- Perform quality assurance and examination of product
- Operated machinery for production and assembly tasks efficiently.
- Assisted team members in completing daily operational tasks effectively.
- Loaded and unloaded materials for production processes accurately.
- Inspected products for quality control during manufacturing stages.
- Collaborated with colleagues to streamline workflow and improve processes.
- Documented inventory levels and reported discrepancies promptly.
- Inspected finished work for quality and customer requirements.
SUPERVISOR
McDonalds
Bellflower, CA
05.1998 - 09.2005
- Managed crew consisting of 15 employees
- Manage cash and accounting duties for shift
- Supporting stock and ordering supplies
- Perform open/closing procedure
- Supervised daily operations and staff activities in a fast-paced environment.
- Trained new employees on service standards and procedures.
- Managed inventory levels and ordered supplies as needed.
- Ensured compliance with health and safety regulations in food preparation.
- Coordinated team schedules to optimize staffing efficiency during peak hours.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Implemented new processes to enhance service speed and quality during shifts.
Education
DAVID STARR JORDAN -
David Starr Jordan
Long Beach, CA05-1993
Skills
- Employee management
- Data entry and records keeping
- Analytical creativity
- Adaptability and learning
- Cash handling and reporting
- Client relations management
- Web browser proficiency
- Microsoft Office Suite
- Starpass and Ecorp systems
Timeline
CSRII
Charter Communication
09.2022 - Current
Supervisor Examination Section
Arizona Corporation Commission
12.2018 - 01.2021
Customer Service Representative III
Arizona Corporation Commission
10.2014 - 12.2018
Customer Service Representative II
Arizona Corporation Commission
08.2013 - 10.2014
Customer Service Representative
Arizona Corporation Commission
12.2007 - 08.2013
SALES ASSOCIATE
LIVING SPACES FURNITURE
04.2006 - 02.2007
FINISH UTILITY WORKER
CINRAM
09.2005 - 02.2006
SUPERVISOR
McDonalds
05.1998 - 09.2005
DAVID STARR JORDAN -
David Starr Jordan
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