Donyell Calhoun
Calera,AL
Summary
Enthusiastic Networker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Switches and Routing and training in Networking. Motivated to learn, grow and excel in the Information Technology Field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cable Installation Technician
KCI Technologies Inc.
Birmingham, AL
08.2019 - 11.2020
- Repaired and updated equipment to conform to company-wide standards.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Adhered to and kept team in line with established safety regulations and protocols when working on ladders and operating power tools, providing important protection for personnel and customers.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Help Desk Technician
Logista Solutions
Bessemer, AL
03.2019 - 03.2020
- Monitored website traffic and pulled Google Analytics to provide data to marketing staff for evaluation.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Engaged end-users and answered questions via email, phone, website live chat and in forums.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Uploaded new software, rolled out updates and applied patches to Sql servers upon release to thwart Malware and all threats from penetrating networks.
- Provided on-call support for critical Network issues related to Active Directory and Domain Controllers.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Described special solutions to customers to assist in problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Security Officer
Allied Universal Security Services
Bessemer, AL
06.2018 - 09.2019
- Monitored and authorized entrance and departure of Wells Fargo and Brookwood Mall employees and visitors daily.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Conducted hourly patrols of key areas to spot and control security concerns.
- Reported suspicious activities and persons to law enforcement.
- Authorized entrance papers and granted or denied entrance to building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Monitored employee activities, confirming compliance with security regulations.
- Identified violators and escorted departing personnel to guard against theft of property.
- Participated in staff meetings, special events and professional development activities.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Sales Associate 1
ABC Fine Wine & Spirits
Chelsea, AL
12.2015 - 05.2018
- Handled calls per 8 hour shifts to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Transported wine and spirits to customer locations.
- Worked with wholesale as well as everyday customers to understand needs and provide customer service.
Education
Certifications - Network And System Administration
New Horizons Computer Learning Center
Birmingham, AL01.2020
Certifications - Network Cabling
Paul Simon Job Corp
Chicago, IL05.2002
High School Diploma -
Community Youth Development Institute
Chicago, IL05.1999
Skills
- Wiring schematics
- Cable management
- Project coordination
- Nagios, Meraki, Active Directory, System Testing
- Customer training
- Site plans and drawings
- Problem Resolution
- Organization
- MS Office
- Supervision
- Project Organization
- Customer service
- Communications
- Regulatory Compliance
- Process Improvement
- Team Management
- Operational Improvement
- Budgets
- Team Building
- Server Patching
- Cloud Computing
- VmWare
- Virtualization
- Vlan Configurations
- Microsoft Server 2012&2019
- Access Control List
- Support and Manage Networks
- Configure,optimize,troubleshoot,repair and upgrade preventative maintenance on PC's
- Perform data backups
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Entry Networking Technician
- (C-Tech) Network Cabling
Timeline
Cable Installation Technician
KCI Technologies Inc.
08.2019 - 11.2020
Help Desk Technician
Logista Solutions
03.2019 - 03.2020
Security Officer
Allied Universal Security Services
06.2018 - 09.2019
Sales Associate 1
ABC Fine Wine & Spirits
12.2015 - 05.2018
Certifications - Network And System Administration
New Horizons Computer Learning Center
Certifications - Network Cabling
Paul Simon Job Corp
High School Diploma -
Community Youth Development Institute
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Entry Networking Technician
- (C-Tech) Network Cabling
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