Donyell Kelly
Florence ,SC
Summary
Dynamic Crew Lead with proven expertise at Wright of SC in team management and safety protocols. Successfully enhanced crew productivity through effective training and performance evaluations. Recognized for fostering a collaborative environment and implementing innovative solutions that improved operational efficiency by 20%. Committed to quality control and exceptional communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Lead
Wright of SC
Florence, SC
02.2022 - 03.2025
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Implemented safety protocols to reduce workplace accidents and promote employee wellbeing.
- Enhanced crew productivity through regular feedback, training, and performance evaluations.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
- Coordinated with various departments to ensure timely completion of tasks and projects.
- Established a positive work environment by promoting team collaboration and open communication.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Reviewed daily reports for accuracy, ensuring data-driven decision-making in all aspects of operations.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Loaded and unloaded materials onto trucks and trailers.
- Managed safe and efficient use of tools and equipment on construction sites.
Car Detail Manager
Ron’s Car Wash
Darlington, SC
05.2018 - 05.2021
- Established effective communication channels within the team, improving collaboration and coordination efforts.
- Enhanced customer satisfaction by meticulously inspecting and correcting completed work.
- Implemented new techniques in the detailing process, resulting in reduced time spent on each car.
- Developed a system for tracking work progress, enabling better resource allocation and scheduling accuracy.
- Organized regular staff meetings to discuss operational improvements, challenges faced, and upcoming tasks or goals as a team effort.
- Addressed customer concerns promptly and professionally, upholding the reputation of the company.
- Conducted regular inventory checks and maintained adequate supplies for smooth operations at all times.
- Streamlined detailing processes for increased efficiency and overall team productivity.
- Consistently met deadlines for completion of assigned projects while maintaining strict quality standards throughout all stages of work.
- Trained new employees in proper detailing procedures, ensuring consistent quality across the team.
- Managed a team of detailers, fostering a positive working environment and high-quality results.
- Negotiated contracts with vendors for cost-effective procurement of supplies and equipment needed for daily operations.
- Maintained detailed records of completed jobs as well as any necessary follow-up actions or additional services required by customers.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Washed cars and trucks daily for auto dealership.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Provided exceptional customer service and addressed customer inquiries.
- Shined vehicle windows and windshields to remove water spots.
- Applied protective agents, including sealants, to protect surfaces.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Associate Of Business Administration - Business Administration
AIU
Phoenix, AZ05.2023
Skills
- Team management
- Motivational leadership
- Training and mentoring
- Task delegation
- Project management
- Staff coaching
- Employee development
- Crew management
- New hire training
- Safety guidelines
- OSHA requirements
- Work order management
- Safety protocols and procedures
- Delegating work
- Equipment maintenance
- Verbal and written communication
- Product knowledge
- Crew oversight
- Documentation and reporting
- Vehicle operations
- Jobsite safety
- Multitasking and organization
- Job site evaluation
- Quality control
- Customer relationship management (CRM)
- Job planning
- Project planning
- Heavy machinery operation
- Crew scheduling
- Rational Decision-making
- Material safety data sheets
- Equipment inspection
- Workforce management
- Meeting participation
- Proactive problem-solving
- Air brake operation
- Pre-trip inspections
- Blind spot awareness
- Emergency procedures
- Load securement
- Mirror usage proficiency
- State regulations compliance
- Backing maneuvers expertise
- Defensive driving strategies
- Speed management
- Safe driving techniques
- Accident prevention tactics
- Proper signaling techniques
- Weight distribution
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Time management
- Safe driving practices
- Attention to detail
- Efficiency and time management
- Multitasking
- Multitasking Abilities
- Problem-solving abilities
- Auto and engine repair
- Strong working relationships
- Dependability and honesty
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Customer relationships
- Valid Driver's license
- Decision-making
- Ability to lift 50 pounds
- Vehicle safety and maintenance
- Communication and interpersonal skills
- Clean driving record
- Traffic laws and regulations
- Defensive driving
Certification
Traffic control
Cdl permit
Timeline
Crew Lead
Wright of SC
02.2022 - 03.2025
Car Detail Manager
Ron’s Car Wash
05.2018 - 05.2021
Associate Of Business Administration - Business Administration
AIU