Community Service
Donyetta Hamm
Manager
Victorville,CA
Summary
Experienced manager with 15 years of meeting and exceeding goals within the company. Looking to continue with my career in a organization that will utilize my management, supervision and administrative skills which will benefit a mutual success while allowing for growth. Experienced Office Management and Administration Professional with 15 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
Work History
Donyetta Hamm
Health Aide
IHSS
11.2010 - Current
- Support patients with bathing, dressing, grooming, taking medications.
- Provide cooking, cleaning and laundry services.
- Monitor physical and mental condition, keeps record of daily interaction.
- Accompany to medical appointments, grocery shopping.
- Overall goal is to help client remain in their own homes.
Property Manager
G & L Group Management
12.2004 - Current
- Showing rental property, processing applications, executing lease documents, inspections, communication with owners, tenants and vendors and adhering to all state and city laws.
- Collect all monies dues, pay vendors and adhere to all Housing Authority regulations.
- Hired and assisted in training all staff.
- Created and implemented rules and regulations for employees, tenants and vendors.
Admissions Representative
UEI College
12.2019 - 05.2020
- Received in-bound inquires and conduct outbound call to prospective students.
- Using the company approved telephone guidelines to schedule appointments, campus tours and develop and implement a referrals/leads.
- Assess and interview prospects to determine their needs and goals.
- Conduct admissions presentations.
- Enroll students who meet the eligibility requirements.
- Complete all required forms for enrollment and schedule students for interviews with campus president and student services.
Education
Bachelor - Business Administration
Colorado Technical University Online
Skills
Affordable housing programs knowledge
Property tours and inspections
Customer service-focused
Tenant and eviction laws
Database Management
Budgeting
Administrative support
Exceptional oral and written communication skills
Staff Management
Property management
Inbound and outbound calls
Participant screening
Typing 50 wpm
Telephone interviews
Call center processes
Customer service
Data Collection
Recordkeeping
Excellent work ethic
Administrative tasks
Staff education and training
Needs assessment
Troubleshooting
Conflict resolution
Detail-oriented
MS Office
Analytical skills
Computer skills
Supervision
Interests
Timeline
Admissions Representative
UEI College
12.2019 - 05.2020
Health Aide
IHSS
11.2010 - Current
Property Manager
G & L Group Management
12.2004 - Current
Bachelor - Business Administration
Colorado Technical University Online
Donyetta Hamm