Donzell White
Falling Waters,WV
Summary
Talented Information Systems Management professional with over 10 years of documented success and full oversight direction for Maintenance and fixures, information science, and operations research initiatives in the computer management sector. Associates Degree in Computer Science & Cyber Security. Holding certificates in CCNA, Security + and Network + and Technology Systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Lead Maintenance Technician
Country Inn & Suites By Radisson
Kanawha City, West Virginia
04.2023 - 07.2024
- Repaired and installed electrical wiring for light fixtures, power outlets and HVAC system.
- Implement preventive maintenance procedures to ensure efficient operation of equipment and systems
- Implement and maintain energy-saving initiatives to reduce overall energy consumption and costs.
- Perform regular inspections and maintenance tasks on HVAC systems to ensure optimal performance and energy efficiency.
- Perform routine inspections of equipment and systems to identify any issues or potential problems
- Conduct routine inspections on rooms in the hotel to identify and address any potential safety and sleeping arrangements
- Conduct regular inspections of the hotel's plumbing systems to identify and address any potential leaks or water damage.
- Diagnosed mechanical problems, implemented repairs to restore function. Identified plumbing issues, repaired, installed pipes, diverters, valves, faucets.
- Performed minor repairs on electrical systems (switches, ballasts, light sockets) Performed painting, drywall repair, tile/grout repair of guest rooms.
- Collaborate with the front desk team to ensure guest satisfaction and address any guest complaints or maintenance needs
- Develop and implement a preventive maintenance program for all facility equipment and systems to ensure maximum efficiency and longevity.
- Ensure compliance with Occupational Safety and Health Administration (OSHA) regulations for maintenance and repair work.
- Oversee the maintenance budget and identify cost-saving opportunities
Maintenance TechniciaN
Willow Tree Healthcare Center
Charles Town, WV
06.2018 - 04.2020
- Assists in completing work orders of various types, but limited to: electrical, plumbing, HVAC, drywall, painting, appliances and make readies
- Manage Contractors providing work onsite
- Supervision and management of department work schedules and work orders
- Track maintenance and repair work performed and costs of work
- Make recommendations to management for improving the quality and efficiency of work
- Assists with assuring that all maintenance repairs and workmanship meet established safety and building code standards
- Performs/assist with all maintenance request including HVAC, electrical and plumbing
- Responsible for putting together nursing home beds, repairing light fixtures, wall outlets and cleaning rooms on as need bases.
Associate Contact Technical Specialist
First Data Corporation
05.2015 - 08.2017
- Evaluated and responded to incoming sales leads and requests for technical support assistance
- Managed call flow and responded to technical support needs of customers
- Provided base level IT support to non-technical personnel within the business
- Installed software, modified and repaired hardware and resolved technical issues
- Resolved customer issues in a clear, courteous and straightforward manner
- Activated accounts for clients interested in new services
- Maintained high departmental standards for quality and productivity metrics
- Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
Quality Control Supervisor
Mastec Advanced Technologies/DirecTV
01.2010 - 06.2011
- Inspecting up to 120 technicians making sure their job is done correctly
- Documenting all of their work using word processor and excel
- Accurately document the results of the inspections and testing
- Inventory on all technicians to make sure they have the right equipment on truck
- Coordinate calibration of all test equipment and fixtures
- Operating monthly team meeting between regions
- Discuss inspection results with those responsible for installations
- Maintain, test and troubleshoot all instrumentation devices
- Attempt repairs on broken or damaged products to determine the best way to scale those repairs
- Remove all products and materials that fail to meet specifications.
Field Service-Installation Technician
Mastec Advanced Technologies/DirecTV
08.2008 - 01.2010
- Installing & repairing satellite equipment, climbing up to 40 feet high
- Making sure truck inventory is complete
- Answered customers' questions about products, prices, availability, product uses, and credit terms
- Giving complete customer education on how they will use their equipment, also teaching customers trouble
- Shooting tips on how to function there equipment
- Operating Hand-held device, repairing jobs if needed, and driving up to 100 miles a day to complete work
- Internal education, training and certifications to stay ahead of an evolving financial industry landscape
- Learned new product releases, and increased value to the company and the client base.
Shipper-Mechanical Electrician
Staples Distribution Center
03.2007 - 11.2007
- Fixing motorized pallet jack on as needed basis
- Following important OSHA laws
- Inspecting and repairing pallet jacks so shipper will not be hurt on the job
- Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
Education
Cyber Security
Blue Ridge Community & Technical College
Martinsburg, West VirginiaComputer Science
Blue Ridge Community & Technical College
Martinsburg, West VirginiaSkills
- Skilled in
- HTML, HTTP and IP
- Internet setup and repair
- IT security best practices
- Telecommunications repair
- Mechanical Knowledge
- Quality Control
- Telecommunications equipment
- Electrical outlets, Meter reading
- Innovative thinker
- Strong communication skills
- Inventory control
- Strong problem solving aptitude
- Painting
- Plumbing
- Drywalls fixtures
- Plumbing Repairs
- Air Compressors
- Mechanical Expertise
- Flooring Installation
- Safety Awareness
- Problem-Solving Ability
- Power and Hand Tool Use
- Masonry Repairs
- Industrial Lighting
- Drywall Painting
- Electrical Systems
- Electrical Work
- Equipment Installation
- Mechanical Troubleshooting
Timeline
Lead Maintenance Technician
Country Inn & Suites By Radisson
04.2023 - 07.2024
Maintenance TechniciaN
Willow Tree Healthcare Center
06.2018 - 04.2020
Associate Contact Technical Specialist
First Data Corporation
05.2015 - 08.2017
Quality Control Supervisor
Mastec Advanced Technologies/DirecTV
01.2010 - 06.2011
Field Service-Installation Technician
Mastec Advanced Technologies/DirecTV
08.2008 - 01.2010
Shipper-Mechanical Electrician
Staples Distribution Center
03.2007 - 11.2007
Cyber Security
Blue Ridge Community & Technical College
Computer Science
Blue Ridge Community & Technical College