Dora Abbott
Reidsville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
IQOR
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Office Assistant
Interstate Warehousing
01.2017 - 03.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Staffing Assistant
Huntsville Hospital Health System
05.2016 - 09.2017
- Provided exceptional customer service to both clients and candidates throughout the entire staffing lifecycle.
- Managed temporary employee payroll and benefits administration, ensuring accuracy and timely processing.
- Mitigated compliance risks by conducting thorough background checks on all potential hires before placement into client organizations.
- Supported clients during periods of high staff turnover or seasonal demand fluctuations by quickly identifying qualified temporary workers who could fill critical gaps within their teams.
- Enhanced candidate placement rates by effectively screening and interviewing potential job applicants.
Education
BBA - Business Management
ITT Technical Institute
Indianapolis, IN06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Data Entry
- Administrative Support
- Microsoft Office Suite
- Appointment Scheduling
- Computer Proficiency
Habitat for Humanity
Volunteer
Additional Information
By volunteering locally with Habitat for Humanity, being a part of the change you want to see in your community.
Timeline
Customer Service Representative
IQOR
03.2021 - Current
Office Assistant
Interstate Warehousing
01.2017 - 03.2021
Staffing Assistant
Huntsville Hospital Health System
05.2016 - 09.2017
BBA - Business Management
ITT Technical Institute
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