Dora A. Carbajal
Chula Vista,CA
Summary
Results-driven professional with extensive experience in manufacturing, electronics, and life sciences, demonstrating a strong commitment to excellence. Proven leadership abilities and a collaborative approach foster effective teamwork while thriving in high-pressure environments with minimal supervision. Highly organized and dependable, adept at managing multiple priorities while maintaining a positive attitude. Eager to embrace additional responsibilities to contribute to team success and drive organizational goals forward.
Overview
14
14
years of professional experience
Work History
Sales Operations Specialist
Panasonic Industrial Devices Sales Company of America
01.2019 - 01.2025
- Primary interface with external customers, proactively communicating order status and resolving issues to ensure on-time delivery.
- Manage order changes, cancellations, and expedites with factories, and coordinate with cross-functional departments (Sales, Credit, Product Management/Engineering, IT, Logistics, Finance, Accounting).
- Provide sales and status reports, educate customers on processes and lead times, and maintain product knowledge.
- Handle order management, including EDI/manual orders, discrepancies, and exceptions.
- Initiate and process requests for CM/DM/RMA, analyze open orders, and work with supply chain partners to resolve issues.
- Access customer/warehouse websites for purchase orders and shipping details, post transactions, track shipments, and resolve discrepancies.
- Execute SAP/Cognos reports to identify and resolve supply chain issues, communicate order status, and implement process improvements.
- Daily communication with IT Support, Sales, Product Engineers, Finance, Overseas factories, Distribution Centers, Import/Export, Accounts Receivable, Customer Service Peers, Customers, Buyers, Manufacturers Sales Representatives, and Logistics.
- Respond rapidly to written requests, maintain professional communication, and articulate problems and solutions clearly.
Import Administrator/RMA Administrator
Teledyne Advance Pollution Instruments
01.2015 - 01.2019
- Receive and Review vendors’ shipment documents for accuracy of values, quantities, HTS, country of origin and provide import instructions to brokers.
- Audit import entry documents (CBP7501) from FedEx, UPS, DHL and Kuehne+Nagel.
- Conduct companywide yearly Import/Export process training presentation.
- Provide product classification (HTS) and Country of Origin. Maintain Import/Export records.
- Process RMAs and Service Orders for equipment returns for service/repair.
- Facilitate product information, quotes and turnaround time for internal and external customers.
- Receive and review customer Purchase Orders, enter in AX (MS Dynamics, prepare and issue invoices, enter and track shipment transactions and communicate status to customers.
- Schedule and prepare domestic and international shipment documentation, coordinate with customers/freight forwarders, and ensure shipping documents are accurate and complete.
Sales Order Representative/Training Coordinator
Teledyne Advance Pollution Instruments
01.2013 - 01.2015
- Assist internal and external customers with product information, quotes, shipments status, warranty, returns and invoicing.
- Enter Customers’ Purchase Orders into AX (MS Dynamics).
- Generate shipment documents, track transactions, and communicate status to customers.
- Prepare export documentation, AES Filing, Schedules and coordinate pickup with Freight Forwarders.
- Collect and process Credit Card payments for invoicing.
- Interface with several departments in all matters related to order processing, tracking status and account maintenance.
- Act as liaison between brokers, forwarders, factory and internal customers.
- Provide customers with product support, orders, quotes and shipments using AX (MS Dynamics).
- Work closely with accounting, sales, production and warehouse personnel to help fulfill orders on time.
Import/Export Coordinator
Illumina Inc.
01.2011 - 01.2013
- Ensure timely and proper handling of import transactions in compliance with US Customs Border Protection regulations.
- Act as liaison between brokers, forwarders, factory, and internal customers.
- Coordinate with the logistics team and internal departments.
- Provide product classification (HTS) and FDA codes to brokers.
- Maintain import document records.
- Communicate import shipment status to coworkers and customers clearly and promptly.
- Determine if imports qualify for FTA.
- Send weekly parts database to brokers.
- Issue customs clearance instructions to brokers.
- Verify and audit FedEx Customs Entry via GTD and UPS Quantum View Management.
- Support supply chain efforts in tracking country of origin details for over 19,000 items.
- Maintain department's SharePoint for filing export procedures, policies, training records, and customs forms/letters.
- Participate in vendor software selection for the new Export Management System.
- Develop and maintain department recordkeeping files for auditing and archiving.
Education
No Degree - International Business
Grossmont College
El Cajon, CAHigh School Diploma -
Sweetwater High School
National City, CASkills
- Personal computer proficiency
- Windows
- Skilled in MS Office tools
- Outlook
- Experience with SAP systems
- Experienced with MS Dynamics applications
- Cognos reporting
- Salesforce management skills
- Sales reporting
- Order processing
- Quote preparation
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Time management
- Problem-solving abilities
- Reliability
- Adaptable to changing demands
Languages
Spanish
Native or Bilingual
Interests
- Community Cleanup
- Dancing
- Music
- Biking with my dog
- Enjoy hobbies that combine physical activity with outdoor exploration
- Participating in local clean-up initiatives
- Camping
- I like trying new recipes and food trends
Timeline
Sales Operations Specialist
Panasonic Industrial Devices Sales Company of America
01.2019 - 01.2025
Import Administrator/RMA Administrator
Teledyne Advance Pollution Instruments
01.2015 - 01.2019
Sales Order Representative/Training Coordinator
Teledyne Advance Pollution Instruments
01.2013 - 01.2015
Import/Export Coordinator
Illumina Inc.
01.2011 - 01.2013
No Degree - International Business
Grossmont College
High School Diploma -
Sweetwater High School
PROFESSIONAL DEVELOPMENT
- BIS: Complying with U.S. Export Controls
- Masters Method - HTS Classification
- Supervisory Skill
- Team Lead
- Listening Skills
- Communication Style
- Delegation
- APICS Back to Basics
Similar Profiles
Eugene ParkerEugene Parker
Product Specialist at Panasonic Industrial Devices SalesProduct Specialist at Panasonic Industrial Devices Sales
Yoel LavendaYoel Lavenda
Sales Operations Specialist at Panasonic Industrial Devices SalesSales Operations Specialist at Panasonic Industrial Devices Sales
Mohd RushashraafMohd Rushashraaf
Chemist at Panasonic Industrial Devices Malaysia Sdn BhdChemist at Panasonic Industrial Devices Malaysia Sdn Bhd
Ana Sofia LeonardAna Sofia Leonard
Social Media Marketing Director at Double Deuce & Whiskey GirlSocial Media Marketing Director at Double Deuce & Whiskey Girl
Ruby DominguezRuby Dominguez
Volunteer at Valle Lindo Elementary SchoolVolunteer at Valle Lindo Elementary School