Dora Alarcon
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative assistant, position. Ready to help team achieve company goals. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
15
15
years of professional experience
Work History
Administrative Specialist
Anuvia Prevention & Recovery Center
09.2024 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
- Fostered a collaborative atmosphere by acting as a liaison between departments to ensure timely delivery of information and resources.
- Upheld data security standards by managing sensitive information with discretion while adhering to privacy regulations.
Fleet Service Agent
American Airlines
03.2024 - Current
- Provided exceptional customer service while managing logistics associated with pick-ups, deliveries, and special requests.
- Maintained compliance with safety regulations through regular inspections and adherence to established protocols.
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Cleaned and serviced cabin interiors, plane exteriors and fluids as directed.
- Documented all required information regarding cargo weight and destination.
- Deiced aircraft and guided to proper gate and runway positions.
- Ensure baggage and cargo services run smoothly while maintaining proper movement of aircraft-on and off the gates
Sales Lead
Footlocker Inc.
07.2009 - Current
- Analyzed prior delivery processes and uncovered more efficient method.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Opened and closed store 2 to 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained and mentored new employees.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Secretary to the Principal
Charlotte Mecklenburg School System
03.2023 - 06.2024
- Handled daily scheduling tasks and provided administrative support for entire department.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Education
Associate of Science - Business Administration And Management
Cental Piedmont Community College
Charlotte, NCSkills
- Key account management
- Sales program creation
- Relationship selling
- Business Development
- Employee training
- Negotiation
- Meeting sales goals
- Cash Handling
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Reliability
- CPR certification
- CDAC certification-R
- Medication administration
- First aid training
- Crisis intervention
Languages
Spanish
Personal Information
Title: Administrative Assistant
Contact
Charlotte, NC 28205
Education
Charlotte North Carolina
Languages
5,Native or Bilingual
Software
Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Administrative Specialist
Anuvia Prevention & Recovery Center
09.2024 - Current
Fleet Service Agent
American Airlines
03.2024 - Current
Secretary to the Principal
Charlotte Mecklenburg School System
03.2023 - 06.2024
Sales Lead
Footlocker Inc.
07.2009 - Current
Associate of Science - Business Administration And Management
Cental Piedmont Community College
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