Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dora Andrews

Clyde,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Process Server

Independant Contract
Clyde, NY
11.2018 - Current
  • Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
  • Provided proof of service in form of affidavit.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Foreclosure Sale postings at public access points
  • Foreclosure Representative at public sales
  • Surrogate Court searches for public records
  • Filing affidavits at local town and county courts
  • File retrieval from local town and county courts
  • Serve the legal papers to the appropriate individuals
  • Surveillance of individual to be served
  • Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.

Cashier Assistant Manager

Sunoco Gas Station
Junius, NY
02.2010 - 08.2020
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Monitored areas for security issues and safety hazards.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained new employees on proper protocols and customer service standards.
  • Maintain cleanliness of store and grounds
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Team Leader Medical Records

Finger Lakes Medical Associates
Geneva, NY
08.1998 - 08.2015
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 10 members while providing exceptional customer service.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Participated in cross-functional team-building activities.
  • Cross-trained and provided back up for customer service managers.
  • Positioned as go-to person for up to 50 staff members, troubleshooting complex administrative and training issues promptly.
  • Helped to implement new Chart Locator System converting from alpha to terminal digit system.
  • Internal requests for patient charts.
  • Research problems.
  • Retrieve files from offsite storage facility.
  • Triage phone calls to appropriate destination.
  • Certified notary public.
  • Sort incoming and post outgoing mail.

Education

Associate of Applied Science - Word Processing

Finger Lakes Community College
Canandaigua, NY
11.1995

Skills

  • Database Maintenance
  • Business Process
  • Process Efficiency Management
  • Critical and Creative Thinking
  • Process Improvement
  • Office Equipment

Certification

2014 Certified Notary Public

2008 Medicolegal Issues sponsored by NYHIMA

2005 Stress Management for Women

2004 How to Overcome Workplace Negativity

2003 Completed Medical Terminology course (21 hours)

2003 Front Desk with Finesse

1995 Graduated from FLCC, AAS in Word Processing, with Honors

1993 Student aide for FLCC Business Department Partners Student Employee Development Program to redevelop all course brochures

Timeline

Process Server

Independant Contract
11.2018 - Current

Cashier Assistant Manager

Sunoco Gas Station
02.2010 - 08.2020

Team Leader Medical Records

Finger Lakes Medical Associates
08.1998 - 08.2015

Associate of Applied Science - Word Processing

Finger Lakes Community College

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Dora Andrews