Dora Argil
Fort Worth,Texas
Summary
Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Mechanically inclined with good work ethic. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adept at working effectively and unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Estimator
Factory Finish Collision Center
Haltom City, TX
03.2019 - Current
- Developed and updated cost estimates by documenting relevant information into jobs in internal database.
- Conducts site visits when necessary to gain better understanding of scope of work prior to submitting an estimate.
- Prepares conceptual estimates based upon limited information available at the early stages of a project.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Analyzed customer insurance coverage to determine if additional services were required.
- Interpreted blueprints and diagrams provided by manufacturers in order to identify specific parts needed for repairs.
- Conducted follow-up inspections to verify that all repairs met quality standards.
- Reviewed material and labor costs to help make build-or-buy decisions.
- Conducted final quality control check of vehicles prior to customer delivery.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Assessed cost-effectiveness of products or services, tracking costs relative to bids as work progressed.
- Assisted in identifying potential sources of reduced cost parts or supplies when necessary.
- Processed payments from customers or their insurance companies upon completion of a job.
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Reviewed completed work orders against original estimates to ensure accuracy of billing information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
Claims Adjuster
Eberls Claim Service
Irving, TX
03.2018 - 03.2019
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Conducted witness interviews to assist claim information gathering process.
- Gathered information from various third parties to determine claim acceptability.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Provided training sessions for new adjusters on best practices for adjusting claims.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
Insurance Agent
AllState
Fort Worth, TX
01.2016 - 01.2018
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
High School Diploma -
Trimble Technical High School
Fort Worth, TX06.2015
Skills
- Estimate Preparation
- Presentation Development
- Project Planning
- Structural Systems
- Vendor Relationships
- Preparing Estimates
- Customer Relationship Management
- Cost Estimation
- Blueprint Analysis
- Bilingual
Timeline
Estimator
Factory Finish Collision Center
03.2019 - Current
Claims Adjuster
Eberls Claim Service
03.2018 - 03.2019
Insurance Agent
AllState
01.2016 - 01.2018
High School Diploma -
Trimble Technical High School
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