Dora Benavidez Nieto
Houston,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Receptionist Clerk
Flowers By Nino
06.2023 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Member Service Representative
Texas Children's Hospital, TMC, CVICU
05.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Maintained and managed customer files and databases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Unit Clerk
Bergen New Bridge Medical Center
05.2021 - 05.2022
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Delivered clerical support by handling range of routine and special requirements.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Completed daily charge reconciliation to keep billing current and accurate.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Senior Service Specialist II
JPMorgan Chase
08.2012 - 04.2015
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Pharmacy Technician
Kelsey-Seybold
12.2009 - 06.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
Education
Associate of Applied Arts - Basics
Lone Star Community College
Houston, TXGED -
Houston Chicano Learning Center
Houston, TX01.2001
Skills
- Technical Support
- Project Coordination
- Administrative Support
- Office Management
- Insurance Billing
- Drug Utilization Review
- Drug Inventory Management
- Preparing Charts
- Retrieving Medical Records
- Reception Management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Clerk
Flowers By Nino
06.2023 - Current
Member Service Representative
Texas Children's Hospital, TMC, CVICU
05.2022 - 03.2023
Unit Clerk
Bergen New Bridge Medical Center
05.2021 - 05.2022
Senior Service Specialist II
JPMorgan Chase
08.2012 - 04.2015
Pharmacy Technician
Kelsey-Seybold
12.2009 - 06.2011
Associate of Applied Arts - Basics
Lone Star Community College
GED -
Houston Chicano Learning Center