Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dora Betts

Boca Raton,USA

Summary

Self-motivated Customer Service and Office Administrative Specialist with over 8 years of experience maintaining clients satisfaction. Looking the opportunity to be part of a luxury brand team that shares the same passion and commitment to providing elevated, lasting and impressionable client service. I have consistently helped streamline customer care processes to improve customer satisfaction and increase sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

ADMINISTRATOR

BANYAN AIR SERVICES
11.2021 - 06.2024
  • MRO Administrator, daily work with invoices, work orders, time cards, claims, collections, and other office and maintenance duties.

INVOICING/PRODUCTION CONTROL ASSOCIATE

RELIABLE JET MAINTENANCE
02.2019 - 03.2020
  • Reviewed work orders and backup paperwork to assure compliance with FAA standards
  • Verified the accuracy of all parts used to complete the work scope
  • Created, reviewed, sent and filed customer’s invoices
  • Tracked invoices, daily updated tracking database
  • Assisted with daily office tasks.

SALES ASSOCIATE

A NOSE FOR CLOTHES BOUTIQUE
03.2018 - 02.2020
  • Responsible for daily operations task, open and closing shop
  • Maintained merchandise displays to standards and executed strategic merchandising to maximize product sell-through
  • Received and processed and follow up claims
  • Assisted with stockroom organization.

BILINGUAL CUSTOMER CARE ASSOCIATE

SUTHERLAND HEALTHCARE SOLUTIONS
10.2016 - 03.2018
  • Answer inbound calls and provide exceptional support to customers
  • Listen attentively, solve problems creatively, use tact and diplomacy on every call
  • Help company to attain higher customer services ratings (determined by client’s auditors)
  • Commended for enthusiasm, schedule adherence, highest scores and excellent customer service by customers and company.

Education

SALES ASSOCIATE -

DBPR – DIVISION OF REAL ESTATE, FLORIDA - USA
01.2017

MASTER OF GEOLOGICAL ENGINEERING -

SAN MARCOS UNIVERSITY, LIMA - PERU
01.2006

BACHELOR OF GEOLOGICAL ENGINEERING -

SAN MARCOS UNIVERSITY, LIMA - PERU
01.2002

Skills

  • Empathetic and courteous
  • Detail oriented
  • Problem-solving
  • Metrics driven
  • Microsoft / Excel
  • Product knowledge
  • Bilingual (Spanish)
  • Executive Support
  • Supplies Ordering
  • Office Administration
  • Schedule Coordination

Languages

Spanish
Native or Bilingual

Timeline

ADMINISTRATOR

BANYAN AIR SERVICES
11.2021 - 06.2024

INVOICING/PRODUCTION CONTROL ASSOCIATE

RELIABLE JET MAINTENANCE
02.2019 - 03.2020

SALES ASSOCIATE

A NOSE FOR CLOTHES BOUTIQUE
03.2018 - 02.2020

BILINGUAL CUSTOMER CARE ASSOCIATE

SUTHERLAND HEALTHCARE SOLUTIONS
10.2016 - 03.2018

SALES ASSOCIATE -

DBPR – DIVISION OF REAL ESTATE, FLORIDA - USA

MASTER OF GEOLOGICAL ENGINEERING -

SAN MARCOS UNIVERSITY, LIMA - PERU

BACHELOR OF GEOLOGICAL ENGINEERING -

SAN MARCOS UNIVERSITY, LIMA - PERU
Dora Betts