Reviewed, analyzed, and compiled monthly reports to ensure compliance on a regular basis
Interviewed and recommended team members for hire
Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization
Continually developed knowledge in social services, participated in ongoing professional development, and kept up to date on current research and trends by attending weekly trainings, workshops, meetings, and conferences
Supported direct reports to teach families the importance of preventative care in the areas of health, nutrition, and mental health
Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators utilizing Score Card, Teaching Strategies Gold, and ChildPlus records
Evaluated program operations, successes, and deficiencies to identify concerns and recommended strategies to enhance processes and elevate results
Worked alongside Program Coordinators, CEO, agency wide Managers, and other Program Specialists to outline and implement program plans and objectives
Provide technical support to staff with necessary resources such as ChildPlus, Teaching Strategies Gold, and Microsoft Office 365 to carry out duties successfully
Extended Care Supervisor
Children's Service Society
Salt Lake City, UT
01.2021 - 01.2022
Developed and implemented programs to engage and empower underserved populations
Supported and respected individual children and families' cultural beliefs, including their home language
Understood and promoted children's social, emotional, cognitive, and physical development
Hospitality Attendant
Grand America Hotel
Salt Lake City, UT
01.2023 - Current
Work with high-end clientele demonstrating excellence in customer service within the hospitality industry
Keep up to date on current trends and permits, attend trainings and workshops
Timeline
Hospitality Attendant - Grand America Hotel
01.2023 - Current
Program Specialist - Utah Community Action
01.2022 - 01.2024
Extended Care Supervisor - Children's Service Society