Dora Blanchard
Fletcher,NC
Summary
Branch Manager with extensive experience, excelling in customer service and cash handling. Proven ability to enhance operational efficiency and foster team development. Bilingual in English and Spanish, effectively resolving customer inquiries and driving satisfaction. Skilled in loan documentation, ensuring compliance and accuracy in all transactions.
Overview
24
24
years of professional experience
Work History
Branch Manager
Champion Credit Union
10.2023 - 10.2024
- Assisted in daily branch operations and customer service activities.
- Supported staff training on operational procedures and systems.
- Learned compliance regulations and implemented safety protocols.
- Collaborated with team to streamline branch processes for efficiency.
- Maintained accurate inventory records and managed supplies effectively.
- Engaged with customers to address inquiries and resolve issues.
- Participated in team meetings to discuss goals and improve workflows.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Submitted loan applications to underwriter for verification and recommendation.
Assistant Manager
Ecusta Credit Union
08.2020 - 09.2023
- Assisted in daily operations by coordinating team activities and ensuring smooth workflow.
- Supported management in implementing operational strategies to improve efficiency and productivity.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Was the BSA Officer, conducted Annual training for employees and Board Members.
- In charge of Accounts Payable.
Teller/FSS/Assistant Manager
Champion Credit Union
02.2001 - 02.2020
- Processed customer transactions accurately and efficiently, ensuring compliance with credit union policies.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Managed cash drawer operations, maintaining accurate records of daily transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science - Administrative Secretary
Chipola College
Marianna, FL06.1985
Skills
- Customer service
- Spanish Speaking
- Cash handling
- Loan documentation
- People-oriented
- Cheerful
- Practice due diligence
Timeline
Branch Manager
Champion Credit Union
10.2023 - 10.2024
Assistant Manager
Ecusta Credit Union
08.2020 - 09.2023
Teller/FSS/Assistant Manager
Champion Credit Union
02.2001 - 02.2020
Associate of Science - Administrative Secretary
Chipola College
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