Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Dora Braford

Grand Rapids,Minnesota

Summary

Focused on personal growth and individual well-being, I am eager to join your company as we embark on a journey of growth together. With over twenty years of experience, I have gained valuable insights into the human condition and its impact on personal development and perspectives. Valuing familial membership and group cohesion, I am dedicated to fulfilling my responsibilities while supporting the needs of others. Believing in the power of teamwork, I understand that our collective strength lies in our ability to work cohesively. Having served as a liaison between Spanish and non-Spanish communities for over a decade, I appreciate the significance of accurate and responsible communication bridging. I am committed to continuing this important work as long as needed. With expertise in systems, protocols, and office operations, I am confident in my ability to exceed expectations in this role.

Overview

26
26
years of professional experience

Work History

Front office Supervisor

Rayus Radiology
12.2022 - Current
  • Supports associates ensuring highest level of patient satisfaction, ensures comprehensive knowledge of the company's policies and procedures for all associates, establishes associate schedules, monitors and approves timecards, participates in staff planning and hiring process, initiates and participates in associate performance evaluations, leads regular staff meetings, develops and monitors FOA teams' performance, implements training program for new associates, fosters a team environment, creates and updates center's information manuals, greets and checks-in patients, answers phones, acts as liaison between technologists and patients, coordinates patient relations, maintains front office operations.

Front Office Associate

Rayus Radiology
11.2022 - 12.2022
  • Greets and checks-in patients, registers demographic information, processes payment plans, answers phones, fields calls, acts as liaison between technologists and patients, maintains front office lobby area, orders office supplies, maintains supply of patient information sheets, pushes imaging via electronic interfaces, completes confirmation calls, verifies patient's insurance, pre-certifies exams, obtains insurance authorization, handles release of information requests, arranges transportation and interpreters, enters and submits patient exam orders, schedules referrals and walk-in patients.

Medical Receptionist/Office Manager

Brambleton Podiatry/ Dr. Donald Stefl
06.2017 - 11.2022
  • Answered phones, directed callers, scheduled appointments, provided general office information, contacted insurance providers to verify information, liaised with patients' insurance companies, updated patients' insurance and payment history, reviewed and interpreted insurance explanation of benefits, researched reimbursement and appeals, submitted claims to insurance companies, screened and verified visitors.

Business owner

Fire Restoration
07.2015 - 06.2017
  • Engaged in the restoration of clothing damaged by smoke, soot, and mold, maintained safe working environment, familiarized with insurance claims and processes, delegated work, managed payroll, managed accounts receivable and payable, negotiated contracts with clients.

Office Manager/Administrative Assistant

Quantum Clinical Trials
01.1999 - 06.2015
  • Arranged travel and hotel accommodation for business meetings, provided oral translations, maintained database system for clients, managed accounts receivable and payable, oversaw official correspondence.

Education

Medical Assistant -

TESST College of Technology
Beltsville, MD
10.2015

Legal Office Assistant -

Washington Business School
Vienna, VA
11.1998

Skills

  • Travel coordination
  • DACBR Over-Read
  • Bilingual (English/Spanish)
  • Microsoft
  • Epic, Riz Fusion (EHR)
  • CARE Application
  • Eaglesoft
  • Workforce Management
  • Office supply management
  • Excellent administrative and organization skills, attentive to detail and accuracy
  • Adept at working independently with or without supervision
  • Accounts payable and receivable
  • Insurance eligibility verification
  • Sensitive material handling
  • Multi-line phone systems
  • Multitasking and prioritization

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front office Supervisor

Rayus Radiology
12.2022 - Current

Front Office Associate

Rayus Radiology
11.2022 - 12.2022

Medical Receptionist/Office Manager

Brambleton Podiatry/ Dr. Donald Stefl
06.2017 - 11.2022

Business owner

Fire Restoration
07.2015 - 06.2017

Office Manager/Administrative Assistant

Quantum Clinical Trials
01.1999 - 06.2015

Legal Office Assistant -

Washington Business School

Medical Assistant -

TESST College of Technology
Dora Braford