Dora Crawford
Memphis,TN
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably with the Internal Revenue Service. Excelled in resolving account discrepancies and customer complaints, enhancing loyalty through empathetic engagement. Skilled in report preparation and possesses a professional telephone demeanor. Demonstrated ability to secure sensitive information and improve client satisfaction through creative problem-solving.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
02.2021 - Current
- Investigated and resolved account discrepancies.
- Ensured proper documentation of case-related actions.
- Maintained confidentiality and handled sensitive information securely.
- Reviewed and processed tax return cases
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
ASI
03.2015 - 01.2020
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Respond to a wide range of inquires involving laws, rules and regulations, each having different, conditions and reporting requirements
- Responsible for obtaining information and contacting individuals or businesses
- Develop, analyze and evaluate information involving the
research of records and the nature of the inquiry
Receptionist
Hampton Inn & Suites By Hilton
04.2012 - 12.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
Education
High School Diploma -
Raleigh Egypt High
3970 Voltaire Ave05-2010
Skills
Report preparation
Administrative support
Professional telephone demeanor
Good listening skills
Computer proficient
Recordkeeping Strengths
Creative problem solver
Timeline
Customer Service Representative
Internal Revenue Service, IRS
02.2021 - Current
Customer Service Representative
ASI
03.2015 - 01.2020
Receptionist
Hampton Inn & Suites By Hilton
04.2012 - 12.2014
High School Diploma -
Raleigh Egypt High
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