Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Business Manager
Dental Partners
06.2024 - Current
Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
Executed business plans to further strengthen and maximize territory sales and profits.
Leasing Supervisor
Security Properties Residential
10.2023 - 04.2024
Worked closely with management on budgeting matters related to leasing operations including forecasts of revenue projections based on occupancy levels.
Achieved high renewal rates by implementing proactive lease renewal strategies and offering incentives to retain tenants.
Maintained positive relationships with tenants, ensuring long-term retention and loyalty.
Collaborated with maintenance teams to address property issues quickly, maintaining a high standard of living for residents.
Oversaw property inspections regularly, ensuring compliance with local regulations and maintaining a safe environment for all residents.
Organized community events that fostered strong bonds among tenants and contributed to overall resident satisfaction.
Assistant Director
HHS Environmental Services
11.2021 - 10.2023
Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
Optimized resource allocation by analyzing workflow data and identifying areas for improvement in efficiency or effectiveness.
Store Manager
Family Dollar
02.2012 - 09.2021
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Belmont High
Los Angeles, CA
06-1996
Skills
Financial management
Customer service
Project management
Employee management
Business development
Sales and marketing
Accomplishments
Documented and resolved [Issue] which led to [Results].
Achieved [Result] through effectively helping with [Task].
Dental Assistant at Dental Partners of Towson & Dental Partners of Owings MillsDental Assistant at Dental Partners of Towson & Dental Partners of Owings Mills