Dora Echevarria
Atlantic City,NJ
Summary
Assistant Hotel Manager with a warm and friendly demeanor. Skilled at conflict resolution. Team builder who is acutely attentive to employee and guest needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Assistant Hotel Manager
Skyline Tower
01.2019 - 01.2024
- Supervise hotel staff
- Improve staff performance through training, attention to detail, and empathetic problem-solving methods
- Assist with the preparation of staff assessments
- Resolve staff and guest conflicts in a professional and courteous manner
- Inventory and order business supplies
- Responsible for guest billing and settling payment disputes
- Admin tasks as needed including bookings, check-ins, answering phones, responding to email, and social media inquiries.
Cleaner Supervisor
Jack And Trocky
01.2015 - 04.2019
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
Supervisor
Flagship
05.2013 - 01.2015
- Supervised and trained hotel staff and resolved staff conflicts
- Daily financial reporting
- In charge of guest database and stays schedule
- Point person for corporate client relations and reviewing guest feedback posted online
- Worked with marketing team on campaign to increase guest bookings
- Assisted accountant with accounting tasks
- Handled in-person guest complaints.
Education
Academic - A
Dr. Horton
06.1995
Skills
- Budget management
- Excellent listener
- Friendly, courteous, & service oriented
- Poised under pressure
- Staff training & coaching
- Recruiting & hiring talent
- Quality assurance
- Solid written & verbal communicator
- Guest satisfaction tracking
- Staff Training and Development
- Recruitment and hiring
- Employee Scheduling
- Hospitality
- Cash Handling
- Guest experiences
- Food and Beverage Operations
- Telephone Etiquette
- Staff Scheduling
- Office and staff streamlining
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Customer Satisfaction
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Hotel operations
- Guest Services
- Flexible Schedule
- Team building
- Microsoft Office proficiency
- Self Motivation
Hobbies and Interests
- Gaming
- Reading
- Cooking
- Music
- Travel
- Great food
- Art
Languages
Spanish
Full Professional
Timeline
Assistant Hotel Manager
Skyline Tower
01.2019 - 01.2024
Cleaner Supervisor
Jack And Trocky
01.2015 - 04.2019
Supervisor
Flagship
05.2013 - 01.2015
Academic - A
Dr. Horton
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