Summary
Overview
Education
Skills
Work History
Work Availability
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DORA FARNSWORTH

DORA FARNSWORTH

Customer Services
Tucson,AZ

Summary

Customer Solutions Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced Customer Service with over 24 years of experience in the service industry. Excellent reputation for resolving problems and improving customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
24
years of professional experience

Education

Bachelor of Science - Psychology

The University of Arizona

Skills

  • Efficient and Detail-Oriented
  • Clean and Well-Organized
  • Courteous with Strong Service Mindset
  • Patient and Empathetic with Consumers
  • Social and Behavioral Perceptiveness
  • Verbal and Written Communications Expert
  • Team-Oriented and Cooperative
  • Customer Data Confidentiality
  • Policy and Procedure Adherence
  • Cultural Awareness
  • First Aid/CPR
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Work History

Customer Solutions Agent

Alorica
05.2022 - 12.2022
  • Investigated and resolved customer inquiries and complaints quickly
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Recommended products to customers, thoroughly explaining details
  • Responding proactively and positively to rapid change
  • Met customer call guidelines for service levels, handle time and productivity
  • Educated customers about billing, payment processing and support policies and procedures
  • Maintained up-to-date knowledge of product and service changes
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Devised workaround solutions for system-related issues, resulting in completed requests by satisfied customers.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Customer Service and Promotions

Putney’s, Bar
01.2017 - 05.2022
  • And Grill
  • Assisted coworkers and staff members with special tasks on daily basis
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Maintained daily reports and advised executive leaders in decision-making processes
  • Liaised between clients and vendors and maintained effective lines of communication
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Compiled photos and videos of events to share on social media and use in future presentations
  • Engaged audiences with upbeat, fresh videos and posts, capitalizing on current trends to create highly shared content
  • Handled on-site promotions at conferences, stores and other locations to get products directly in hands of consumers
  • Communicated effectively over social media platforms to convey important promotional messages
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Answered customers' questions, recommended items and recorded order information
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Collected orders and relayed them to bartenders quickly and accurately
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic sports bar and restaurant while maintaining calm, professional demeanor.

GERIATRIC AIDE

Self-employeed
  • CARETAKER
  • Provide therapeutic intervention services to the elderly needing individual treatment (e.g
  • Meal preparation; hygiene services; bathing; bedding change; household chores; transportation coordination; 24 hour emergency services)
  • Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Demonstrated respect, friendliness and willingness to help whenever needed.

Mental Health Counselor/Caretaking

05.2012 - 08.2017
  • Provide general mental health services to individuals and families
  • Conduct CISD/CISM interventions based on client's circumstances and needs
  • Assess patients for risk of suicidal attempts
  • Maintain confidentiality of records relating to client records
  • Guide clients in the development of skills or strategies for dealing with their problems
  • Develop and implement treatment plans based on clinical experience and knowledge
  • Refer clients, patients, or family members to community resources or specialists as necessary
  • Counsel family members to assist them in understanding, dealing with, or supporting clients or patients

Head Waitress/Cashier/Bartender

Dream Street Corporations
11.2002 - 05.2012
  • Collected and authorized payments of 400+ guests per evening
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Worked flexible schedule and extra shifts to meet business needs
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Cultivated warm relationships with regular customers
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Collected orders and relayed them to bartenders quickly and accurately.

Promotional Modeling/Marketing Representative

Push Models
01.2004 - 05.2011
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements
  • Distributed advertising and marketing collateral to store locations
  • Traveled from store to store to promote products and services
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts
  • Collaborated with product development team to effectively modernize and update promotions
  • Engaged customers with friendly demeanor and extensive product knowledge
  • Placed items on tables to create proper mood and aesthetic appeal
  • Poured samples and demonstrated various features
  • Promoted and set up sales using communication and marketing abilities increasing sales by 10% minimum per shift
  • Exceeded goals through effective task prioritization and great work ethic.

Restaurant Hostess/Runner/Server

Rusty's Family Restaurant And Sports Grille
04.2000 - 09.2003
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus serving with parties of 35 or more
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Answered customer questions about hours, seating and menu information
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders at maximum capacity
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Growth demands a temporary surrender of security.
Gail Sheehy

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