Dora Flores
Chula Vista,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist, Administrative Assistant
AnaptysBio, Inc
San Diego, CA
04.2013 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Arranged rapid office equipment repair and maintenance with vendors.
- Coordinated bookkeeping activities in QuickBooks
- Created detailed expense reports and requests for capital expenditures.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Kept reception area clean and neat to give visitors positive first impression.
- Computed and created purchase orders for laboratory consumables, verified purchase requisitions, ensured appropriate signature levels.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Receptionist, Administrative Assistant
Biocept, Inc.
San Diego, CA
02.2011 - 12.2012
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Arranged rapid office equipment repair and maintenance with vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained staff directory and company policy handbook for human resources department.
Administrative Assistant
Bassett Home Furnishings
Chula Vista, CA
12.2010 - 02.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Science - Business Administration And Management
Instituto Technologico Del Noroeste
Tijuana, BC Skills
- Courteous and Professional
- Multi-Line Phone Systems
- Task Prioritization
- Strong Organizational Skills
- Judgment and Decision Making
- Microsoft Office Suite
- Administrative Support
- Intuit QuickBooks
- Order Placement
Certification
- California Notary Practices and Procedures, March 2022
- IATA Dry Ice/Biological Shipping Training 8/2021
- Customer Service, Problem Solving and Troubleshooting, 2021
- Listening to customers, 2021
- Front Desk Office Procedures, 2010
- Accounting Principles, 2010
Timeline
Receptionist, Administrative Assistant
AnaptysBio, Inc
04.2013 - Current
Receptionist, Administrative Assistant
Biocept, Inc.
02.2011 - 12.2012
Administrative Assistant
Bassett Home Furnishings
12.2010 - 02.2011
Associate of Science - Business Administration And Management
Instituto Technologico Del Noroeste
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