Dora Flores
Irving
Overview
6
6
years of professional experience
Work History
Front Office Agent
Wfs Services
Dallas
10.2023 - 03.2025
- The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Compiles lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company’s delivery schedules
- Fostered welcoming atmosphere through consistent, friendly customer service.
- Resolved billing discrepancies promptly and accurately.
- Resolved complaints efficiently and escalated complex issues to management.
- Ensured cleanliness and organization of front desk area to enhance guest experience.
- Welcomed large volume of guests and improved overall customer service.
Call Center Representative
NTTA
Irving
04.2022 - 02.2023
- Managed high-volume calls, ensuring professionalism and empathy to enhance customer experience.
- Responded to incoming calls, delivering knowledgeable service and maintaining high professionalism to meet customer needs.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts and contact information in call management databases to ensure accurate records and support efficient service.
Unarmed Security Officer
Marksman
Irving
05.2019 - 01.2020
- Monitored facility premises to uphold safety and security standards.
- Conducted regular patrols to deter suspicious activities and maintain order.
- Secured entrances and exits to prevent unauthorized access.
- Monitored CCTV surveillance system footage for suspicious activities.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Assisted visitors in resolving conflicts, ensuring a positive experience.
Education
High School Diploma -
Mac Arthur High School
Irving, TX06-2018
Skills
- Front desk operations
- Customer service
- Guest relations
- Data entry
- Billing update
- Teamwork
Languages
Spanish
Professional
Timeline
Front Office Agent
Wfs Services
10.2023 - 03.2025
Call Center Representative
NTTA
04.2022 - 02.2023
Unarmed Security Officer
Marksman
05.2019 - 01.2020
High School Diploma -
Mac Arthur High School