Dora Galvez Moretti

Kolas delivers cannabis in the greater Sacramento area and beyond. With more than 6000 SKUs, it has the largest product inventory of any delivery service in the state of California, servicing over 100 customers daily.

• Overhauled operations, updating SOPs and taking over leadership of Delivery team -11 delivery drivers and 4 dispatchers- creating a consistent, more stable work environment for employees.
• Thoroughly analyzed and rearranged staff schedule to eliminate redundancies, saving over $70,000 in annual labor costs while also increasing dispatcher wages by 5%, reducing turnover.
• Hired additional drivers and added vehicles to weekend schedule to meet demand, increasing weekend sales by 32% on average.
• Acquired fleet maintenance software that changed servicing of vehicles from sporadic to regularly scheduled, extending the life of each vehicle and reducing maintenance costs by getting ahead of potential issues thereby creating a more reliable fleet.
• Implemented daily driver-led vehicle inspections, ensuring all cars remain clean and properly equipped while also improving driver accountability.

Capitol Compliance Management is the parent company of Kolas, a multimillion dollar cannabis company based in Sacramento and doing business throughout California. Kolas is vertically integrated and employs ~400 people.

• Spearheaded department development from ground zero, from staffing to training and creating detailed SOPs for all department processes, resulting in a fully operational customer care team that provides excellent customer service and timely service level agreements (SLA).
• Led and mentored a team of three managers and up to six customer service agents, setting clear goals and maintaining open communication through 1:1 coaching and check-ins, using KPIs and metrics to fairly evaluate their performance.
• Expanded department functionality beyond customer service by evolving the call center staff into an intrepid sales team, accounting for over $2M of the company's yearly revenue.
• Ensured staff built brand loyalty through providing daily assistance to 250+ customers, forming relationships with them by listening attentively and offering products according to each individual's needs.
• Implemented data reporting processes and software, providing insightful data into customer spending habits, customer retention costs, sales, and areas of opportunity within the retail space.

In 2022 the Marketing department found itself severely under-staffed without the ability to hire due to budget cuts. I offered to take on this role temporarily as a project, in addition to my duties as Call Center Director.

• Led six-month project aimed at optimizing Marketing operations by carefully reviewing all processes and identifying inefficiencies.
• Built comprehensive Marketing team calendar system and implemented use of the Basecamp project management tool, allowing for better project visibility and reducing email overload by eliminating 500+ weekly emails.
• Created project roadmaps which clearly defined ownership of deliverables and deadlines, resulting in improved accountability and partner brand satisfaction.
• Reviewed and renegotiated vendor contracts to the tune of over $50,000 in annual savings.
• Presented savings to CEO and obtained approval to allocate new funds to hire a full-time Marketing Coordinator, significantly increasing the team's bandwidth and ability to launch new initiatives and campaigns.

• Created full lesson plans for 8 classes of high-school students of English.
• Led lectures and activities under supervision of English head of department.
• Corrected assignments/exams for 200+ students, checking for spelling errors and proper use of grammar.
• Conducted tutoring with senior students preparing for their university entrance exams.
• Collaborated with fellow English teachers to experiment with ways of keeping students engaged.
• Promoted intercultural education through open conversations with students and teachers.
• Served as ambassador for diversity and inclusion by encouraging discussions regarding race, sexual orientation, and gender.

• Devised and integrated systematic processes to maintain a productive and well-ordered office environment.
• Acted as primary liaison between the corporate office and retail stores, facilitating communication with General Managers across nine locations.
• Optimized weekly purchasing procedures for retail supplies by merging nine separate systems into one centralized operation, resulting in improved supply delivery times and availability.
• Managed end-to-end logistics for recruiting events, including securing venues and coordinating scheduling, advertising, and staffing, for events with 300+ attendees.
• Collaborated with Human Resources to streamline hiring procedures, including candidate screening, assessment, and onboarding.
• Maintained strict discretion in handling confidential information.

• Organized social events for Extra Plate community members.
• Managed private Facebook group with over 300 members: Posted updates on training sessions, social events, new members. Answered questions from community.
• Responded to all email inquiries from prospective talent.
• Coordinated scheduling of weekly information and training sessions.
• Attended all sessions. Managed follow-up messaging.
• Personally reviewed and evaluated all applications.
• Built video training program, including animation and voiceover.