Dora Gomez
Dallas,TX
Overview
15
15
years of professional experience
Work History
Digital Beauty Specialist, Guerlain & Givenchy
Neiman Marcus Group / Saks Global
10.2017 - 08.2025
- Developed and executed targeted email marketing campaigns to enhance customer engagement and retention.
- Collaborated with various teams to identify areas of improvement to improve the luxury client experience.
- Cultivated client relationships by responding to live chat, phone calls and emails to address customer concerns and needs.
- Collaborated with team members to develop and execute promotions, sampling, and marketing initiatives to increase engagement and build brand loyalty.
- Collaborated with team members to develop and execute promotional events, sampling campaigns, and targeted marketing initiatives.
- Recipient of the Givenchy North America Master Beauty Consultant Award in 2020.
Client Advisor
Bulgari
04.2016 - 10.2017
- Strengthened client relationships through regular communication and proactive follow-up on inquiries by utilizing the CRM program.
- Visual Merchandiser of the boutique . Coordinated with corporate team to verify proper implementation of visual elements of display. Responsible for submitting visual presentations that align with corporate standards on a consistent basis.
- Contributed to positive work atmosphere by mentoring new employees on company policies, procedures, and sales techniques.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
Product Specialist & Makeup Artist, Guerlain
Neiman Marcus
03.2013 - 04.2016
- Developed loyal clientele by consistently delivering exceptional service and follow-up consultations.
- Conducted storewide and department trainings to increase brand awareness and encourage cross selling.
- Expanded client relationships to other departments in the store to increase overall client spend and loyalty.
- Promoted cross-selling opportunities by introducing complementary products during makeup consultations, resulting in increased average transaction values.
Beauty Advisor
Saks Fifth Avenue
12.2010 - 03.2013
- Educated clients on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Enhanced brand recognition by executing promotional events and brand driven events such as National Artist appearances and spa events.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recipient of the Saks Star Award in January 2012.
Education
Marketing
University of Texas At Tyler
Tyler, TXTimeline
Digital Beauty Specialist, Guerlain & Givenchy
Neiman Marcus Group / Saks Global
10.2017 - 08.2025
Client Advisor
Bulgari
04.2016 - 10.2017
Product Specialist & Makeup Artist, Guerlain
Neiman Marcus
03.2013 - 04.2016
Beauty Advisor
Saks Fifth Avenue
12.2010 - 03.2013
Marketing
University of Texas At Tyler
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