Dora Gonzalez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Trailing Documents Specialist
New American Funding
11.2020 - 02.2022
- Identified audit parameters to comply with quality standards.
- Responsible for monitoring and forwarding trailing documentation to investors, as well as assist with scanning and file preparation. Data entry based on types of documents received.
- Coordinate tracking, review and delivery of final CDs to investors, closing packages, and corresponding loan packages and assist shipping department with preparing files to be mailed as needed.
- Independently manage 60 daily assigned tasks and workflow items to satisfy turn-time goals.
- Coordinate tracking, reporting and delivering of trailing documents (deed of trust, title policy, etc.).
- Scanned completed loan files into banks internal imaging system to ensure proper record keeping.
- Established positive and productive working relationship with investor contacts, title companies, and other internal and external business partners, as appropriate for job function.
- Request any outstanding final documents from lenders or title companies and respond to final document requests from investors in timely manner.
- Ship final documents to investors or document custodians per investor guidelines.
MEDI-CAL ELIGIBILITY TECHNICIAN II
RIVERSIDE COUNTY
09.2015 - 04.2019
- Interview clients of diverse socioeconomic backgrounds individually or in group settings in person or by phone to obtain required information to determine eligibility in accordance with a variety of regulations and policy.
- Assist applicants in the completion and clarification of the application upon which eligibility decisions are based by establishing rapport and respond to customer concerns or questions.
- Notate all information for case records, maintain case load, establish and maintain case files.
- Prepare necessary documentation to initiate, continue and modify eligibility, review documentation for accuracy, completeness and consistency.
- Organize caseload to ensure necessary work is complete in accordance with regulations relating to eligibility and timeliness.
- Contact applicants regarding discrepancies and referred questionable cases to the fraud unit for further follow-up.
- Provide information and make routine referrals to resources available through the County and within the community which help meet health, housing and food needs.
- Provide assistance with employment, childcare, transportation and make referrals to protective services when needed
Loan Counselor
First Mortgage Corporation
09.2014 - 09.2015
- Contact delinquent borrowers (30-180 days).
- Provide loss mitigation options to borrowers.
- Document efforts in the system of record.
- Assisted customers with completing loan applications and other paperwork.
- Order property inspections when warranted.
- Handled incoming and outgoing calls.
- Assisted with processing of incoming and outgoing mail correspondence.
- Developed and maintained relationships with customers, lenders and other third parties.
Collector
GreenTree Servicing
07.2009 - 09.2014
- Contact and manage delinquent accounts (30-180 days).
- Provide and assist with loss mitigation options to borrowers.
- Collect payments and order property inspections when warranted.
- Developed solutions according to customer's needs.
- Approved repayment arrangements.
- Achieved production standards set each month on all accounts.
- Followed proper guidelines according to state and federal regulations.
- Initiate Notice of Default, Notice of Abandonment and Private Sale.
- Answer phones, assist borrower or direct to assign representative.
- Scan confidential and important documents to accounts.
- Verified rent bills or liens and process payments when due.
- Confirm lien notices.
- Receive and distribute all incoming mail and packages.
- Filed all invoices.
- Responsible for ordering office supplies for all departments and distribution.
Education
Certificate - Language Interpretation And Translation
Southern California School of Interpretation
Rancho Santa Fe, CA07.2020
GED -
San Bernardino Adult School
San Bernardino, CA10.2012
Skills
- Bilingual English/Spanish
- Highly organized
- Multitasking and time management
- Goal Oriented
- Knowledge of front and back office practices and procedures
- Problem solving and conflict resolution
- Excellent communication and interpersonal Skills
- Interviewing
- Data Entry
- Customer Service Skills
- Leadership and Calibrate Expertise
- Active Listening and Empathy
- Adaptability and quick leaner
Timeline
Trailing Documents Specialist
New American Funding
11.2020 - 02.2022
MEDI-CAL ELIGIBILITY TECHNICIAN II
RIVERSIDE COUNTY
09.2015 - 04.2019
Loan Counselor
First Mortgage Corporation
09.2014 - 09.2015
Collector
GreenTree Servicing
07.2009 - 09.2014
Certificate - Language Interpretation And Translation
Southern California School of Interpretation
GED -
San Bernardino Adult School