Dora Green
Booneville,MS
Summary
Hardworking and reliable office assistant with strong ability in Oracle, SAP, Excel, Microsoft Office, PowerHelp, AS400, and QuickBooks. Highly organized, proactive and punctual with team-oriented mentality. I have 30 years of office experience including office manager, payroll, A/R, A/P, and invoicing. I met deadlines with the FCC, FAA and the IRA. I have worked closely with CPA's and computer technicians. I can adapt to any working conditions and work well with my pers. I am hard working and learn quickly.
Overview
36
36
years of professional experience
Work History
Business Office Manager
Unity Broadcasting, Inc
Booneville, MS
09.1989 - Current
- Directed and oversaw office personnel activities.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Managed office inventory and placed new supply orders.
- Processed financial documents, contracts, expense reports and invoices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Networked within business community, attending events to position company and drive new business.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Sales Rep/Order Entry/Sales Rep/Order Entry/CSR, Sales
ACCO Brands
Booneville, MS
01.2013 - 08.2022
- Placed orders and answered customer questions through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order and addressed customer issues.
- Answered customer questions and responded quickly to problems and complaints on phone and by email.
- Shared product knowledge, pricing and availability.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Reported incomplete and incorrect orders to supervisors and verified client information.
- Provided tracking details and resolved problems for customers.
- Answered customer account inquiries and provided resolution.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Wheelchair Van Driver
Rural Metro Ambulance Service
Booneville, MS
01.2012 - 01.2013
- Followed regular schedule of pickups for individual customers and groups.
- Took patients to and from dr appointments.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Prepared detailed reports outlining trip, vehicle and passenger details.
Education
Associate of Arts - Certified Nurse Assistant
NEMCC
Booneville, MS05.2010
Associate of Arts - Accounting And Computer Science
NEMCC
Booneville, MS05.1999
High School Diploma -
Burnsville High School
Burnsville, MS05.1977
Associate of Arts - Accounting And Computer Science
South University
Savannah, GASkills
- Administration and Reporting
- Complex Problem Solving
- Teamwork and Collaboration
- Hiring and Training
- Scheduling and Coordinating
- Problem Resolution
- Team Leadership
- Office Administration
- Home Healthcare Management
- Invoicing and Billing
- Payroll
- A/R & A/P
- Business Operations Management
- Office Management Software
Timeline
Sales Rep/Order Entry/Sales Rep/Order Entry/CSR, Sales
ACCO Brands
01.2013 - 08.2022
Wheelchair Van Driver
Rural Metro Ambulance Service
01.2012 - 01.2013
Business Office Manager
Unity Broadcasting, Inc
09.1989 - Current
Associate of Arts - Certified Nurse Assistant
NEMCC
Associate of Arts - Accounting And Computer Science
NEMCC
High School Diploma -
Burnsville High School
Associate of Arts - Accounting And Computer Science
South University
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