Dora Gutierrez
Winnemucca,NV
Summary
Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
Winnemucca Holiday Motel
Winnemucca, NV
08.2021 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Responded promptly to maintenance requests from guests or staff members.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Stocked room attendant carts with supplies to keep carts organized and clean.
Housekeeper Supervisor
Winnemucca Inn
Winnemucca, NV
04.2008 - 08.2021
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Ensured staff compliance with company policies and procedures.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Provided guidance on proper use of chemicals for cleaning purposes.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
- Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reported damage or theft of hotel property to management.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Communicated with maintenance team on damages to repair.
- Swept and damp-mopped private stairways and hallways.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Skills
- Ordering cleaning supplies
- Task assignment
- Laundry operations
- Vacuuming and sweeping
- Staff scheduling
- Task delegation
- Cleaning and sanitation
- Sorting and washing laundry
- Training and mentoring
Timeline
Housekeeping Supervisor
Winnemucca Holiday Motel
08.2021 - Current
Housekeeper Supervisor
Winnemucca Inn
04.2008 - 08.2021
Similar Profiles
GRISELDA VILLAGOMEZGRISELDA VILLAGOMEZ
General Manager at WINNEMUCCA MOTEL /SUPER8General Manager at WINNEMUCCA MOTEL /SUPER8
Kenneth KingKenneth King
Chief Engineer, Hotel Manager at Motel, Holiday Inn Exp-Suites OmahaChief Engineer, Hotel Manager at Motel, Holiday Inn Exp-Suites Omaha
Claudia IcedoClaudia Icedo
Property Manager at Holiday MotelProperty Manager at Holiday Motel
James PutvainJames Putvain
Hardware Department Clerk, Ace Hardware at Ridleys Family MarketsHardware Department Clerk, Ace Hardware at Ridleys Family Markets
Brett JonesBrett Jones
Farm Ranch Hand at Butterchurn RanchFarm Ranch Hand at Butterchurn Ranch