Dora Jacinto
Fresno,Ca
Summary
Goal-oriented Customer Service Rep dedicated to high levels of customer satisfaction and meeting aggressive goals. Experience and dedicated to high levels of customer satisfaction with specialized knowledge in customer service. Under the direction of an assigned supervisor or site administrator, prepare and maintain accurate students attendance records, prepare and submit reports for local, County, State and other Average Daily Attendance (ADA) purposes; prepare and maintain permanent records and cumulative folders
Overview
47
47
years of professional experience
Work History
Office Assistance
Fresno Unified School District
02.2017 - 09.2025
- Prepare and maintain accurate student attendance records to assist in ensuring the financial viability of the district; issue admittance slips, Enter Information on ATLAS
- Receive and answer inquiries in a reasonable, timely manner regarding student attendance and permanent records to provide high professional services; communicate with a diverse range of students, families, faculty, administrators and authorities regarding attendance, discipline, truancy, suspension and permanent student
- Greet, receive and refer visitors to the appropriate staff or department; answer telephone and take and relay messages to ensure reasonable, timely delivery of communication to appropriate personnel; answer routine questions according to established guidelines as well as Receive, sort and distribute incoming and outgoing mail Operate a variety of standard office equipment including but not limited to computers, typewriters, copiers and fax machines
- I translate to Spanish Parents about attendance issues.
Register Assistant
Fresno Unified School District
04.2017 - 09.2025
- Assist registrar in Processing student transfers, enrollment, cumulative folders and student records for compliance with District policies; forward cumulative records to other schools in a reasonable, timely manner, as appropriate, to support student achievement.
- I have prepared and maintained accurate permanent student records and cumulative folders; maintain accurate test scores, academic grades and related student information; receive and compose correspondence related to student records.
- Attendance (ADA) purposes; prepare and maintain permanent records and cumulative folders
INTERNAL REVENUE SERVICE
01.1979 - 10.2016
- Receive and answer inquiries in a reasonable, timely manner regarding income taxes. Adjustments to taxes to correct. Perform a variety of related income taxes clerical duties including maintaining files, typing memorandums, reports and other materials for counselors and administrators.
- Prepare and maintain accurate student records to assist in ensuring the financial viability of the Federal income taxes issue notices and obtain students records for claiming student on taxes research files and records of the school and register as a dependent on taxes according to established guidelines and procedures
- Confer with customers by telephone or in person to provide information about products,or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or
- Operate a variety of office equipment including but not limited to copier, typewriter, fax machine, computer and assigned software. Perform related duties as assigned.
- 30 YEARS
Education
BBA -
Fresno City College
Fresno, CASkills
- Office assistance
- Item location assistance
- Skilled in Microsoft office
- Office space planning
- Microsoft openoffice
- Customer service
Timeline
Register Assistant
Fresno Unified School District
04.2017 - 09.2025
Office Assistance
Fresno Unified School District
02.2017 - 09.2025
INTERNAL REVENUE SERVICE
01.1979 - 10.2016
BBA -
Fresno City College