Dora Joya
McAllen,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
Work History
Recep
Al Alvarez Law Firm
01.2020 - 01.2021
- Greeting clients and visitors and answering visitor inquiries
- Answering and routing incoming calls on a multi-line telephone system
- Scheduling and routing clients
- Maintaining and scheduling conference rooms
- Maintaining the waiting area, lobby or other public areas
- Serving coffee or tea to guests
- Ordering supplies
- Scanning, photocopying, faxing and filing documents
Assistant Manager
Get Air Trampoline Park
- Open and close the facility
- Monitor on site staff
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitor proper maintenance and inventory other facility and equipment
- Ensure the safety for all employees and customers
- Maintain accurate records of our incidental report and video footage
- Oversee all registers and secure collected cash at the end of the day
- Manage end of the day reports
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Sales associate
TXU
- Reliant, G-Power
- Responsible to engage people over the phone and then encourage them to buy Energy services
- Post promotional material in a specific area
- Represent the company through great customer service
- Fulfilling customers needs for energy service and product pricing
- Keep track of daily sales
- Report feedback from customers to management
- Attend meetings each week to develop superior service skills and improving customer relations
- Politely resolve all customers complaint, - IBC Bank
- Meeting customers banking needs and answer any financial questions
- Open new accounts daily and reach the monthly goal
- Efficiently process daily transactions for personal and commercial accounts
- Provide excellent customer service in completing transactions efficiently and friendly in the professional matter
- Set up presentations and sales activities to ensure growth
Sales Associate
IBC Bank
08.2014 - 11.2015
- Meeting customers banking needs and answer any financial questions
- Open new accounts daily and reach the monthly goal
- Efficiently process daily transactions for personal and commercial accounts
- Provide excellent customer service in completing transactions efficiently and friendly in the professional matter
- Set up presentations and sales activities to ensure growth
Education
Associate Degree in Business -
South Texas College
Diploma -
Sharyland high school
Skills
- Reliable
- Use Microsoft office programs
- Bi-lingual
- Customer service
- General office management
Timeline
Recep
Al Alvarez Law Firm
01.2020 - 01.2021
Sales Associate
IBC Bank
08.2014 - 11.2015
Assistant Manager
Get Air Trampoline Park
Sales associate
TXU
Associate Degree in Business -
South Texas College
Diploma -
Sharyland high school
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