Dora Lee
MOHAVE VALLEY,AZ
Summary
Dynamic and dedicated professional with extensive experience at Avi Resort and Casino, excelling in customer satisfaction and cash handling. Proven ability to troubleshoot slot machines and resolve conflicts, fostering strong guest relationships. Recognized for multitasking and attention to detail, ensuring compliance with gaming regulations while enhancing overall patron experiences.
Overview
31
31
years of professional experience
Work History
Slots Floorperson
Avi Resort and Casino
02.2005 - 02.2026
- Monitored and maintained gaming equipment functionality and cleanliness.
- Assisted patrons with inquiries, ensuring positive gaming experiences.
- Conducted regular inspections of slot machines for compliance with regulations.
- Collaborated with team members to optimize workflow on the casino floor.
- Resolved customer issues efficiently, enhancing overall satisfaction levels.
- Reported machine malfunctions promptly, minimizing downtime for operations.
- Performed routine maintenance checks on slot machines, identifying potential problems before they escalated into major issues.
- Utilized strong multitasking skills to manage multiple tasks simultaneously, ensuring smooth operations on the casino floor.
- Provided exceptional customer service, resulting in positive feedback from guests and repeat visits.
- Developed strong relationships with guests, leading to increased loyalty and positive word-of-mouth referrals.
- Demonstrated expertise in various slot machines and game systems, assisting guests with any questions they had about gameplay or functionality.
- Participated in regular training sessions to stay updated on new games, technology advancements, and industry best practices.
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Troubleshot machine malfunctions and diagnosed root causes.
- Repaired problems and maintained machines in good working order.
- Handled money, ticket and chips exchanges for customers.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Audited money drawers and hand or machine-counted large cash values.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
Substitute Teacher
Fort Mojave Child Care Center
01.2000 - 04.2000
- Implemented lesson plans and instructional materials to foster student engagement and learning.
- Adapted teaching strategies to meet diverse student needs and learning styles.
- Monitored classroom behavior, ensuring a positive and respectful learning environment.
- Collaborated with fellow educators to enhance curriculum effectiveness and student outcomes.
- Assisted in maintaining accurate attendance records and academic progress reports.
- Communicated effectively with parents regarding student performance and classroom activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Custodian
Fort Mojave Child Care Center
01.2000 - 04.2000
- Maintained cleanliness and organization of classrooms and common areas to ensure a safe environment.
- Operated cleaning equipment including floor scrubbers, vacuums, and high-pressure washers effectively.
- Assisted in inventory management by tracking cleaning supplies and notifying management of low stock levels.
- Implemented safety protocols for chemical usage to minimize risks during cleaning procedures.
Surveillance Operator
Spirit Mountain Casino
11.1998 - 08.1999
- Monitored live video feeds to ensure compliance with gaming regulations.
- Conducted regular surveillance inspections to identify suspicious activities.
- Documented incidents and prepared detailed reports for management review.
- Collaborated with security personnel to respond promptly to potential threats.
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Participated in ongoing training sessions to stay current on industry trends and advancements in technology.
- Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
- Verified compliance with internal policies during monetary transportation activities.
- Monitored gambling activities for compliance with state and local regulations.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Oversaw floor agents during interactions with customers.
- Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
Toddler Teacher
Fort Mojave Child Care Center
05.1995 - 01.1998
- Developed and implemented engaging lesson plans to promote cognitive and social development.
- Fostered a safe, nurturing environment that encouraged exploration and learning among toddlers.
- Collaborated with parents to discuss child progress and address developmental concerns effectively.
- Utilized age-appropriate teaching strategies to enhance communication skills in young learners.
- Organized daily activities that supported physical, emotional, and intellectual growth of children.
- Monitored children's behavior and provided guidance to encourage positive interactions and teamwork.
- Conducted regular assessments to track developmental milestones and adjust educational approaches accordingly.
- Trained new staff on classroom management techniques and best practices for toddler engagement.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
- Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
- Allowed for ample outdoor discovery time in schedule each day.
- Implemented positive discipline strategies to reinforce appropriate behavior in the classroom.
- Ensured all children felt valued, respected, and included within the classroom by fostering a culture of empathy and support.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Established positive relationships with students and families.
- Incorporated music, art and literature into curriculum.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Organized and supervised large and small group activities.
- Created safe and nurturing learning environment for preschoolers.
- Monitored classroom to verify safe and secure environment.
- Implemented age-appropriate curricula to meet needs of young learners.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Guided students to develop social, emotional and physical skills.
- Helped new preschool children get used to classes by giving one-on-one support.
Education
Bachelor of Early Childhood Care And Education - Child Development Associates
Mohave Community College
Bullhead City, AZ04-2003
GED -
Mohave Community College
Bullhead City, AZ05-1995
Skills
- Patience and tolerance
- Professionalism and ethics
- Cash handling expertise
- First aid training
- Basic math proficiency
- Casino security awareness
- Slot machine expertise
- Gaming regulations
- Guest relations
- Quick learner
- Efficient multitasking
- Troubleshooting systems
- Documentation skills
- Recordkeeping skills
- Accurate money handling
- Conflict resolution techniques
- Security awareness
- Issuing change
- Serving customer needs
- Performing diagnostics
- Repairing machines
- Gaming regulation compliance
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Relationship building
- Team building
- Cash register operation
- Self motivation
- Customer relationship management
- Analytical thinking
- Computer literacy
- Professionalism
- Time management abilities
- Continuous improvement
- Written communication
- Professional demeanor
- Stress management
- Discrepancy resolution
- Currency exchange
- Slot machine troubleshooting
- Slot machine operations
- Money counting
- Math proficiency
- Communication skills
- Transaction reconciliation
Accomplishments
Ability to work under pressure and in a fast pace environment. Observant, professional in all aspects of my work position, honest and being able to multi task.
Additional Information
Willing to continue with my previous experience in my teaching position. Love my previous work but I believe it's time to start on a new career path.
Timeline
Slots Floorperson
Avi Resort and Casino
02.2005 - 02.2026
Substitute Teacher
Fort Mojave Child Care Center
01.2000 - 04.2000
Custodian
Fort Mojave Child Care Center
01.2000 - 04.2000
Surveillance Operator
Spirit Mountain Casino
11.1998 - 08.1999
Toddler Teacher
Fort Mojave Child Care Center
05.1995 - 01.1998
Bachelor of Early Childhood Care And Education - Child Development Associates
Mohave Community College
GED -
Mohave Community College