Dora Leos
Tucson,AZ
Summary
Inspiring District Manager with a proven track record at MOD Pizza, showcasing exceptional leadership and operations management skills. Excelled in enhancing customer loyalty and employee retention, driving performance improvement across multiple locations. Achieved significant business growth by fostering customer engagement and implementing effective labor management strategies. Engagement expert and a passion to help inspire teams to pursue purpose and become the best version of themselves.
Overview
8
8
years of professional experience
Work History
District Manager
MOD Pizza
04.2016 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
GED -
Pima Community College
Tucson, AZ07.2010
Skills
- Exceptional leadership skills
- Performance Analysis
- Employee Retention
- Labor Management
- Operations Management
- Customer Engagement
- Customer loyalty
- Customer-Oriented
- Performance Improvement
Timeline
District Manager
MOD Pizza
04.2016 - Current
GED -
Pima Community College