Dora Leyva
Phoenix,AZ
Summary
Bilingual Medical Assistant with 25 years of customer service experience, willing to learn, flexible, dependable who is passionate about providing outstanding patient care in a team setting. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cardiovascular Institute of Scottsdale
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Increased efficiency in office by implementing digital filing system for patient records.
- Taught patients about medications, procedures, and care plan instructions.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Medical Assistant
NextCare Urgent Care
01.2023 - Current
- Maintaining and updating medical records vitals medical history assisting patients to exam rooms, performing EKGs and drawing blood, assisting in suturing lacerations, irrigation of the eye, ear and wound lacerations brace and stints and minor casting, administering injections, assisting with minor office procedures etc stocking and maintain exam rooms open and prepped lab performed basic laboratory test in house lab testing collecting and preparing laboratory specimens etc some front office experience calling patients with results verifying insurance calls to pharmacy etc
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
Cardiovascular Consultants LTD
04.2021 - 12.2022
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Educated patients about medications, procedures and physician's instructions
- Contacted pharmacies to submit and refill patients' prescriptions
- EKG / Six Minute walk / Holter monitors /Assisted with Stress test
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant
Southwest Desert Cardiology
04.2021 - 06.2021
- Externship Duties include rooming which includes vital signs - Blood pressure, O2 Sat, height, weight, EKG, chart prepping that includes scanning and downloading records, importing pharmacy records, updating medications, etc
- Performed preliminary physical tests to accurately record results in patient history summary
Paralegal
Salem Law Firm
09.2019 - 03.2020
- Supported leadership by examining deeds of trust to determine grantor, grantee, trustee, and loan amounts
- Examined accidental documents to determine grantor, grantee, trustee, and loan amount and support prescribed plans
- Facilitated courtroom conference calls, set up technology for presentations and organized exhibits
- Assembled, researched, and organized facts, data, and information
- Transcribed official court records during civil trial court proceedings
Royal Service Agent
Fairmont Scottsdale Resort
11.2014 - 02.2017
- Assisted guests at check-in, providing information on various services within hotel
- Transmitted and received messages using telephones or telephone switchboards
- Kept records of room availability and guest accounts, manually or using computers
Education
College Degree - Medical
Brookline College
Phoenix, AZ04.2021
College - General Studies
Paradise Valley Community College
High school diploma - undefined
Shadow Mountain High School
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ01-2028
Skills
- Skilled in interpreting complete vitals
- Clinical Diagnostic Procedures Office Ally EHR
- Basic Anatomy & Pathology CLIA Waived
- Intramuscular Injections Medication Administration
- Front/Back Office Duties Specimen Prep/Handling
- Clinical Laboratory Procedure Set-up/Assisting
- Prescription Refills Phlebotomy/Venipuncture
- Immunizations Medical/Surgical Asepsis
- Scheduling Bloodborne Pathogens
- Pulmonary Function Testing UA/Strep Cultures
- HIPAA & OSHA Regulations Patient Charting
- Basic ICD-9/10, CPT Coding EKG
- Insurance Verifications
- EKG
- Medical terminology knowledge
- Patient scheduling
- HIPAA compliance
- Vital signs monitoring
- Medical terminology
- Electronic medical records
- Procedure assistance
- Phlebotomy
- Reliable team player
- Data entry
- Patient-focused care
- Clinical documentation
- EMR / EHR
- Direct patient care
- CPR
- Patient assessments
- Patient care coordination
- Patient flow management
- Medical records management
Certification
- AED Certification
- First Aid Certification
- CPR Certification
Timeline
Medical Assistant
Cardiovascular Institute of Scottsdale
09.2023 - Current
Medical Assistant
NextCare Urgent Care
01.2023 - Current
Medical Assistant
Cardiovascular Consultants LTD
04.2021 - 12.2022
Medical Assistant
Southwest Desert Cardiology
04.2021 - 06.2021
Paralegal
Salem Law Firm
09.2019 - 03.2020
Royal Service Agent
Fairmont Scottsdale Resort
11.2014 - 02.2017
High school diploma - undefined
Shadow Mountain High School
College Degree - Medical
Brookline College
College - General Studies
Paradise Valley Community College
Bachelor of Science - Nursing
Grand Canyon University
Similar Profiles
Aliza HartsfieldAliza Hartsfield
Medical Assistant at Cardiovascular Institute of NW FloridaMedical Assistant at Cardiovascular Institute of NW Florida
Hazel ClarkeHazel Clarke
Operations Manager, Cath Lab at Advanced Cardiovascular Institute LtdOperations Manager, Cath Lab at Advanced Cardiovascular Institute Ltd
Alyssa ArandaAlyssa Aranda
Medical Receptionist at Cypress Cardiovascular InstituteMedical Receptionist at Cypress Cardiovascular Institute