DORA LUGO
Houston,TX
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
28
28
years of professional experience
Work History
Receptionist/Admin
Jansen Adjusters International
01.2014 - Current
- Answer phone calls and interact with guests in a professional manner while addressing customer needs and ensuring they have a pleasant experience
- Provide administrative support to Executives, Adjusters and Sales Department with the preparation of contracts, proposals, and client reports, date entry, CRM, and spreadsheets
- Entered new file data into the CRM software and spreadsheets
- Managed workflow tasks in a timely and effective manner
- Arranged business travel for employees by identifying the most cost-effective travel
- Resident and Non-Resident Public Adjuster Licensing.
Call Center Agent
Medical Messaging Plus
01.2012 - 01.2014
- Answered all incoming calls from patients, doctors, and nurses at a 24/7 call center
- Responsible for addressing patients' concerns and expediting resolutions to meet their needs and following up with them as quickly and accurately as possible
- Took detailed patient messages and carefully screen non-urgent patient calls for the doctors and nurses
- Sent reports to all the doctor's offices at the end of day.
Account Clerk
Co Advantage PEO /Odyssey One Source
01.2001 - 01.2013
- Assist Account Managers, Human Resource Consultants, Payroll, Benefit and Sales Consultants with the preparation of confidential documents to provided excellent customer care to 300+ clients
- CRM data entry for onboarding of new hire paperwork, benefit packets, handbooks, and reports for clients
- Maintain and audit client files to ensure they are compliant with federal and state guidelines
- Assisted clients with employee background/drug test requests and results for their new hires
- Respond to verbal and written employment verifications for clients
- Back-Up for receptionist
- Kept inventory of office and kitchen supplies
- Assisted IT department with any troubleshooting.
Receptionist
Odyssey One Source PEO
01.1996 - 01.2001
- Answered switchboard in a professional manner and directed call to the appropriate departments
- Greeted visitors and notified company personnel of visitors' arrival
- Catalog, review and distribute incoming mail.
Education
Diploma - undefined
Mac Arthur High School
Skills
- Customer Service Communication Skills (written and verbal)
- PBX Switchboard
- Typist 55 WPM
- Proficient Microsoft Office Skills
- Data Management
- Adobe Acrobat
- Notary Public
- Conversational Spanish
- PC Proficiency
- Security Awareness
Timeline
Receptionist/Admin
Jansen Adjusters International
01.2014 - Current
Call Center Agent
Medical Messaging Plus
01.2012 - 01.2014
Account Clerk
Co Advantage PEO /Odyssey One Source
01.2001 - 01.2013
Receptionist
Odyssey One Source PEO
01.1996 - 01.2001
Diploma - undefined
Mac Arthur High School
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