Dora Marcial
Staten Island,NY
Summary
Administrative professional with a track record in providing optimum support to Directors and Senior Managers. A multi-tasker who is proactive, flexible and calm in a fast-paced, challenging environment which allows senior executives to focus on high-level responsibilities. Knowledgeable and adept with best practices and technology for office management; strong organizational and time management skills to prioritize and meet timelines. Friendly and warm, with a high level of cultural awareness and team skills that facilitate collaboration with all levels of employees, patients, families and external contacts. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
35
35
years of professional experience
Work History
Manager, Hosp. Admin., Administrative Support
Memorial Sloan Kettering Cancer Center, Chemotherapy Unit
New York , NY
09.2019 - Current
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Entered time and attendance logs in preparation for payroll.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Conducted quality, timely performance feedback and performance appraisals.
- Created training modules and documentation to train staff.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Administrative Assistant - Acute Care Services Nursing Department
Memorial Sloan Kettering Cancer Center
09.2002 - Current
- Provide the highest level of support to the Director of Acute Care Services
- Responsible for numerous administrative functions, including the management of daily scheduling, expenses and timekeeping
- Participate in project planning and serve as primary point of contact
- Establish and maintain confidential files, logs, and records
- Provide team support and cross-coverage for other Assistants
- Mentor new Administrative Assistants training, onboarding, providing critical feedback and guidance supports
- Manage the director's calendar, submit travel authorization/reimbursement and assist with travel plans
- Arrange and organize committees, meetings, events for the Director and Nursing Department
- Work as an assistant to hospital-wide projects
- Responsible for the arrangement of all Nurse Leaders travel, scheduling of meetings, and processing of orders for the department
- Coordinate and perform a range of staff as well as operational support activities for the department; serve as a liaison with other departments and operating units in the day-to-day administrative and operational problems
- Distribute company-wide announcements, booked conference rooms and coordinated catering for various events.
Administrative Assistant - Blood Bank Laboratory
Memorial Sloan Kettering Cancer Center
06.1989 - 09.2001
- Performed a wide variety of administrative tasks, including management of all correspondences, travel coordination, timesheets and schedule maintenance
- Managed the Lab Director's calendar, coordinated all travel plans
- Managed filing, mail sorting and distribution; operated telephones and forwarded calls
- Managed office inventory; followed procurement policy to replenish inventory and order required tools for functionality; tracked and audited invoices
- Coordinated meetings and assisted with planning and execution of business and office events
- Provided team support and covered for other administrative assistants when required
- Performed clerical duties and maintained filing system within established record keeping procedures
- Managed multiple phone lines to receive inbound calls.
Education
Bachelor of Business Administration -
Baruch College
Associates of Science in Nursing -
Iona College
Skills
- Operations Management
- Business Administration
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Team Leadership
- Staff Training and Development
- Project Management
Accomplishments
- Demonstrated success in administrative support, organizational skills and office procedures in a fast-paced, challenging work environment supporting an Executive Vice President, 5 senior vice presidents, 1 vice president.
- Function as a liaison for the Executive Vice President with internal and external stakeholders.
- Demonstrated skills in managing ambiguity and as a creative problem solver
- Utilized natural interpersonal skills to build lasting relationships.
- Competently scheduled, organized and managed calendar items for multiple leadership roles.
Knowledge Skills Abilities
- Team collaboration
- Excellent organizational skills and attention to details
- Project planning
- Time management
- Creative problem resolution
- Meeting and event planning
- Records management
- Office management including procurement, equipment maintenance and processing expenses
- Travel booking and logistics
- Meeting agendas and minutes
- Excellent communication skills
- Integrity and confidentiality
- Mentor/Team motivator
- MS Office Suite
- MSK Time Timekeeping
- Microsoft Word
- Excel
- Powerpoint
- Outlook
Personal Information
Title: Administrative Assistant
Affiliations
- Community Volunteer internally and externally
- Enjoy time outside, especially on the beach
- Interested in outdoor events
Timeline
Manager, Hosp. Admin., Administrative Support
Memorial Sloan Kettering Cancer Center, Chemotherapy Unit
09.2019 - Current
Administrative Assistant - Acute Care Services Nursing Department
Memorial Sloan Kettering Cancer Center
09.2002 - Current
Administrative Assistant - Blood Bank Laboratory
Memorial Sloan Kettering Cancer Center
06.1989 - 09.2001
Bachelor of Business Administration -
Baruch College
Associates of Science in Nursing -
Iona College
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