Dora Martinez

• Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
• Created sales and marketing tools, growing clientele and generating quality sales leads.
• Mentored new sales team to surpass goals in alignment with brand standards.
• Developed strategic and tactical sales plans
• Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.

-Responsible for managing all day-to-day operations of the dispensary in accordance with the State of California and standards set by Company and responsible for the overall profitability of the dispensary. Effective time management and ability to multitask

-Agent Support and Management: Responsible for managing dispensary staff, schedules, inventory and patient customer relations serves as a role model and resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations; Responds to all agent questions, concerns or suggestions and takes action when necessary to resolve conflicts; Responsible for delegating tasks to Cashiers, Dispensary Agents and Patient/customer Coordinators in order to maintain a compliant and clean facility; and Coordinates with the upper management to ensure accurate information is communicated to dispensary staff.

• I have worked with a variety of people and been in different situations every day. What the company may not realize is that their customers are dealing with their own situations. Call center soft skills training exercises that help your agents see the calls from their customers' side help them develop greater empathy
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.