Dora Miller

1. Issue Resolution:

• Act as the primary point of contact for customers who encounter problems or have questions after installation.
• Troubleshoot technical issues and coordinate with appropriate teams or technicians to resolve them quickly.
• Keep detailed records of customer issues and resolutions for future reference.

2. Quality Assurance:

• Verify that the installation was completed according to specifications and meets quality standards.
• Conduct post-installation inspections to ensure that all components are functioning correctly.
• Identify and report any deficiencies or areas for improvement in the installation process.

3. Documentation and Reporting:

• Maintain accurate records of all post-installation activities, including customer interactions, issue resolutions, and inspections.
• Generate reports summarizing key performance metrics and customer feedback.
• Provide regular updates to management on the status of post-installation activities.

4. Follow-Up:

• Conduct follow-up calls or visits to ensure ongoing satisfaction and identify potential growth opportunities.

5. Customer Interaction:

• Provide excellent customer service by addressing inquiries, concerns, and requests through various communication channels (phone, email, chat, or in-person).
• Act as the primary point of contact for customers, demonstrating professionalism and courtesy in all interactions.

6. Communication Skills:

• Communicate clearly and effectively, both verbally and in writing, ensuring customers receive information in an understandable and professional manner.
• Active listening skills are essential to comprehend customer needs fully.

7. Time Management:

• Efficiently manage time to handle multiple customer inquiries simultaneously while maintaining quality service.
• Prioritize urgent issues and follow established response and resolution timelines.

8. Compliance and Policies:

• Adhere to company policies, procedures, and guidelines when addressing customer issues and providing information.
• Ensure compliance with data protection and privacy regulations in handling customer data.

1.Cash Handling:

• Accurately process cash, credit card, debit card, and mobile payment transactions.
• Count and verify cash drawer at the beginning and end of each shift.
• Give correct change and ensure transactions are completed accurately.

2. Cash Register Operation:

• Operate the cash register or point-of-sale (POS) system efficiently.
• Scan or enter product codes, prices, and discounts.
• Ensure the cash register is balanced and maintained.

3. Receipts and Documentation:

• Provide customers with printed or electronic receipts.
• Maintain accurate transaction records for accounting purposes.

4. Cash Reconciliation:

• Reconcile cash drawer at the end of the shift, ensuring all transactions match the records.
• Prepare cash reports and deposit funds as required.

5. Cleanliness and Organization:

• Keep the cashier area clean, organized, and free of clutter.
• Restock items such as bags, receipt paper, and currency as needed.

6. Maintain a Positive Attitude:

• Maintain a positive and friendly attitude even during busy or challenging situations.

7. Closing Duties:

• Perform closing duties, such as securing the cash drawer, turning off equipment, and locking up the cashier station.

1. Customer Service:

• Provided friendly, attentive, and courteous service to customers. This includes taking drink orders, making recommendations, and engaging in conversation when appropriate.

2. Mixing and Serving Drinks:

• Prepared and served a variety of alcoholic and non-

alcoholic beverages according to recipes and customer

preferences.

3. Checking IDs:

• Verified the age of customers to ensure that they are of

legal drinking age.

4. Cash Handling:

• Reconcile cash drawer at the end of the shift, ensuring all

transaction match the records. Prepare cash reports and

deposit funds as required.

5. Stocking and Inventory:

• Managed the bar's inventory. Ensured that there was

enough supplies of alcohol, mixers, garnishes, and other

necessary items. Ordering new stock that was needed.

1. Cashier Duties:

• Operate the cash register, handling transactions accurately and efficiently.
• Accept payments from students, staff, and other customers, including cash, credit/debit cards, and meal cards.
• Provide excellent customer service, including answering questions and resolving payment issues.

2. Cash Handling and Reconciliation:

• Handle cash, checks, and other forms of payment securely, following proper cash handling procedures.
• Reconcile cash register at the beginning and end of each shift to ensure accuracy.

3. Inventory Management:

• Monitor inventory levels of items sold at the register (e.g., snacks, beverages) and reorder supplies as needed.
• Coordinate with the overall cafeteria management regarding inventory and ordering.

4. Sanitation and Hygiene:

• Maintain a clean and organized kitchen.
• Follow hygiene and sanitation guidelines to ensure the safety of food and customers.

5. Quality Control:

• Oversee food preparation and service to maintain high-quality standards.
• Conduct regular inspections to ensure compliance with sanitation and hygiene regulations.

6. Communication:

• Maintain open and effective communication with children, parents, guardians, and colleagues.
• Share information about children's allergies and any other concerns.