Dora Porras
Roswell,NM
Summary
Results-driven Brand Ambassador with a proven track record in customer education and technical support. Expertise in enhancing customer experiences and resolving issues efficiently to build brand loyalty.
Overview
20
20
years of professional experience
Work History
Brand Ambassador
VIPdesk Connect
Alexandria, Virginia
04.2015 - 09.2025
- Educated consumers on product features and benefits to build brand loyalty.
- Explained product and service details to customers.
- Resolved technical issues through troubleshooting support.
- Provided remote customer support for Owlet devices.
- Executed customer order processing efficiently.
Insurance Specialist
PFS Group
Houston, Texas
05.2006 - 01.2015
- Reviewed insurance claims to ensure compliance with policy terms and regulatory standards, mitigating potential risks.
- Checked insurance policies for alignment with current regulations.
- Processed policy applications in PFS Group proprietary software system, facilitating timely approvals and enhancing client satisfaction.
- Educated clients on coverage options and policy details, empowering informed decision-making and fostering trust.
Patient Account Representative
FMA Alliance
Houston, Texas
05.2005 - 05.2006
- Managed patient account inquiries and resolved billing discrepancies, enhancing patient satisfaction.
- Educated patients on billing policies and payment options, facilitating informed financial decisions.
- Processed insurance claims via electronic health record systems, ensuring timely reimbursement.
- Worked with healthcare providers to gather the needed documentation.
- Updated patient details and kept accurate database records.
- Supported team members by improving account management workflows.
Education
GED -
University of Houston
Houston, TX08-2004
Skills
- Customer education
- Product knowledge
- Brand loyalty building
- Technical troubleshooting
- Remote support
- Order processing
Timeline
Brand Ambassador
VIPdesk Connect
04.2015 - 09.2025
Insurance Specialist
PFS Group
05.2006 - 01.2015
Patient Account Representative
FMA Alliance
05.2005 - 05.2006
GED -
University of Houston