Dora Regalado
Pittsburg,CA
Summary
Accomplished Health Services proffesional well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
13
13
years of professional experience
Work History
Quality Management Program Coordinator
Contra Costa Health
09.2022 - Current
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Developed and recommended policies and procedures for evaluating programs.
Health Services Administrator
Contra Costa Health
11.2017 - 09.2022
- Developed and implemented policies and procedures to maintain compliance with regulatory standards, enhancing operational efficiency.
- Enhanced staff training programs by identifying professional development needs and providing targeted educational resources.
- Optimized facility management by overseeing maintenance schedules, equipment procurement, and space utilization planning.
- Oversaw recruitment efforts for clinical and administrative staff, building a highly skilled team dedicated to exceptional patient care.
- Spearheaded quality improvement initiatives focusing on process enhancements, leading to increased patient satisfaction scores.
- Conducted ongoing risk assessments to ensure compliance with safety regulations, minimizing potential hazards within the facility environment.
- Guided implementation of new technology solutions designed to increase productivity while maintaining data security protocols within the organization.
- Assisted with regulatory issues such as compliance.
- Analyzed current programs to determine effectiveness.
- Created and implemented organizational policies and procedures.
- Recruited, oriented and trained healthcare staff members.
- Consulted with healthcare professionals on business decisions.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Administrative Aide
Contra Costa Health
06.2011 - 11.2017
- Optimized scheduling by coordinating meetings, appointments, and events for executives and staff members.
- Strengthened relationships with clients, vendors, and stakeholders through attentive service and prompt communication.
- Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
- Provided comprehensive support to executives during travel planning, expense reporting, and itinerary management.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
- Facilitated smooth transitions during staffing changes with efficient onboarding procedures for new hires.
- Assisted in the preparation of presentations and reports, ensuring accurate data representation and clear messaging.
- Supported human resources initiatives by assisting with recruitment efforts, employee evaluations, and policy enforcement.
- Increased project success rates through diligent tracking of progress milestones and effective resource allocation strategies.
- Streamlined inventory control processes with accurate record-keeping practices for supply ordering and usage monitoring.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed relational database to store information for reference, reporting, and analysis.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
Bachelor of Science - Bussiness Management
University of Phoenix
Tempe, AZ01.2018
Associate of Science - Health And Wellness
Diablo Valley College
Pleasant Hill 12.2005
Skills
- Proactive Mindset
- Staff Development
- Strategic Planning
- Policy Implementation
- Process Improvement
- Cross-functional Collaboration
- Team Leadership
- Decision Making
- Organizational Skills
- Operations Management
- Understanding of Human Resources
- Performance Management
Languages
Spanish
Native or Bilingual
Timeline
Quality Management Program Coordinator
Contra Costa Health
09.2022 - Current
Health Services Administrator
Contra Costa Health
11.2017 - 09.2022
Administrative Aide
Contra Costa Health
06.2011 - 11.2017
Bachelor of Science - Bussiness Management
University of Phoenix
Associate of Science - Health And Wellness
Diablo Valley College