Tamara Reyes
Queen Creek,AZ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Express Claims Associate
State Farm
Tempe, AZ
02.2024 - Current
- Handled escalated customer complaints professionally, ensuring satisfactory outcomes whenever possible through effective communication skills.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Answered multi-line phone system, routing calls, and routing calls to appropriate claim handler.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained a high level of productivity with accurate typing skills and attention to detail.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Receptionist
Marriott International, Inc.
San Jose, CA
02.2008 - 02.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Developed rapport with customers through active listening skills, leading to high positive feedback from clients.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Generated reports covering details about data, system operation, and error monitoring.
- Formatted documents using Microsoft systems
Internship
Santa Clara Probation Department
San Jose, CA
08.2016 - 12.2017
- Assigned to PSI unit, assisted with the following task: Victim letters, interviewing, report writing, assessments, court proceedings, and entered referrals into SHARKS system
- Performed clerical duties by typing, filing, copying, faxing, completing and submitting forms.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
Facilitator
San Quentin State Prison
San Quentin, CA
08.2015 - 08.2020
- Facilitate a Financial Literacy educational class to incarcerated men and to the youth population
- Created lesson plans to promote maximum student learning and enrichment
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Prepared detailed presentations for group meetings using PowerPoint, effectively communicating essential information to team members.
Behavioral Health Technician Case Manager
Canyon State Academy
Queen Creek, AZ
06.2023 - 01.2024
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Performed client intake procedures according to internal standards for new admissions.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Provided therapeutic activities to assist with patient development.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
Education
Bachelor of Arts - Justice Studies
San Jose State University
San Jose, CA02.2017
Certificate - Administrative Assistant
Administrative Assistant
San Jose, CA06.2016
Skills
- Exceptional customer service
- Effective Team leader
- Proficient with Microsoft word, PowerPoint, excel
- Team player
- Skill development
- Creative problem solver
- Time management
- Reliable
Timeline
Express Claims Associate
State Farm
02.2024 - Current
Behavioral Health Technician Case Manager
Canyon State Academy
06.2023 - 01.2024
Internship
Santa Clara Probation Department
08.2016 - 12.2017
Facilitator
San Quentin State Prison
08.2015 - 08.2020
Front Desk Receptionist
Marriott International, Inc.
02.2008 - 02.2024
Bachelor of Arts - Justice Studies
San Jose State University
Certificate - Administrative Assistant
Administrative Assistant