DORA ROMAN
LEAD EXTENDED LEARNING PROGRAM
KISSIMME,FL
Summary
Dynamic leader with over 10 years of experience in customer service and educational support roles. Known for fostering team collaboration, implementing process improvements, and providing high-quality support that enhances operational efficiency and customer loyalty.
Results-driven professional with a strong background in customer service and team collaboration. Proven ability to enhance processes and improve customer satisfaction through effective communication and problem-solving.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
LEAD EXTENDED DAY PROGRAM
Osceola School District
SAINT CLOUD
08.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Customer Financial Services Supervisor
WALMART SUPER CENTER
KISSIMME FL
02.2010 - 03.2015
- Supervised customer service team, ensuring high-quality support and adherence to company policies.
- Resolved customer inquiries and disputes, promoting satisfaction and loyalty through effective communication.
- Trained new employees on financial services processes, enhancing team efficiency and knowledge retention.
- Implemented process improvements to streamline transactions, reducing wait times for customers during peak hours.
- Analyzed financial reports to identify trends, informing strategic decisions for service enhancements.
- Collaborated with management to develop training programs focused on compliance and regulatory standards.
- Led performance evaluations for team members, fostering professional development and accountability within the department.
TEACHER AIDE
Christian Academy
Kissimmee, FL
08.2008 - 05.2009
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with diverse learning needs through individualized instruction.
- Monitored student progress and provided feedback to educators for improvement.
- Organized classroom materials and resources to enhance educational experiences.
- Facilitated communication between teachers, parents, and support staff regarding student development.
- Trained new aides on classroom procedures and best practices for student engagement.
- Led small group sessions focused on academic skill-building and social-emotional learning.
- Actively participated in professional development opportunities and shared insights with colleagues for continuous improvement.
- Contributed to the organization of school events and extracurricular activities, enriching students'' educational experiences beyond the classroom setting.
- Assisted in the development of engaging lesson plans, resulting in improved student understanding and retention.
- Facilitated small group instruction for targeted skill development, boosting overall academic performance.
- Enhanced student comprehension by utilizing visual aids and interactive activities during lessons.
TEACHER AIDE
Osceola School District
POINCIANA HIGH SCHOOL
08.2003 - 05.2008
- Completed daily reports on attendance and disciplinary performance.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Contributed to a positive school culture by actively engaging in staff meetings, providing constructive feedback, and collaborating on school improvement initiatives.
- Assessed student progress through formative assessments, informing instructional adjustments for optimal learning outcomes.
- Provided one-on-one tutoring sessions for struggling students, leading to increased confidence and success in coursework.
- Established positive classroom environment by fostering strong relationships with students, promoting respect and open communication.
- Communicated regularly with parents regarding student progress and concerns, fostering positive home-school partnerships.
- Managed classroom resources effectively, ensuring availability of necessary materials for instructional purposes.
- Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
- Served as a mentor to new teacher aides by sharing best practices for supporting both teachers and students in achieving success.
- Adapted instructional materials to accommodate diverse learners while preserving content integrity and rigor.
- Maintained accurate records of student attendance, grades and assessment data as required by school policy.
- Participated in parent-teacher conferences, providing valuable input on strategies to support student growth at home.
- Collaborated with teaching team to develop cross-curricular projects, enhancing students'' connections between subjects.
- Implemented behavior management strategies, maintaining a focused and productive classroom atmosphere.
Education
High School Diploma -
TECNICO SPECIALIST BEHAVIOR
RBT03-2018
High School Diploma -
LICEO ROBERTO BRENES MESEN
COSTA RICA01-1973
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
Certification
TECNICO BEHAVIOR ANALYSIS
Languages
English
Full Professional
Spanish
Full Professional
Timeline
LEAD EXTENDED DAY PROGRAM
Osceola School District
08.2019 - Current
Customer Financial Services Supervisor
WALMART SUPER CENTER
02.2010 - 03.2015
TEACHER AIDE
Christian Academy
08.2008 - 05.2009
TEACHER AIDE
Osceola School District
08.2003 - 05.2008
High School Diploma -
TECNICO SPECIALIST BEHAVIOR
High School Diploma -
LICEO ROBERTO BRENES MESEN