Dora Rosario

In this role, I facilitated communication between medical staff and patients with limited English proficiency. My responsibilities included:

Translating written documents such as consent forms, medical records, and patient instructions to ensure understanding of medical terminology. I would work closely with physicians and other healthcare providers to ensure high-quality services were delivered to patients. Clearly explaining the purpose and details of medications, tests, procedures, and treatments to non-English speaking patients, ultimately ensuring they understood their care. Providing verbal and written interpretation during patient examinations, tests, treatments, and throughout appointments to ensure accurate communication. Proofreading, editing, and revising translated documents to maintain clarity, accuracy, and cultural appropriateness. My role played a crucial part in improving patient care by ensuring that language barriers did not hinder effective communication between patients and healthcare providers.

In this role, I was responsible for various administrative and clerical tasks to support the healthcare team and ensure efficient patient care. My duties included:

Entering patient information, including demographics, physician orders, and lab results, into the EMR system to maintain up-to-date and accurate records. Preparing paper charts for upcoming appointments and updating existing charts with current information as needed. Assisting with photocopying, faxing, and receiving medication deliveries by mail. Requesting and gathering patient records for providers, ensuring they have the necessary information for patient consultations and treatments. Making appointments for patients daily, either by telephone or in person. These tasks maintained smooth operations and ensuring healthcare providers had the information needed to deliver effective care to patients.

In this role my duties included: Giving tours of the gym, explaining membership options, including fees, and processing payments. I also help maintain the gym by cleaning and handling phone calls, addressing member inquiries or concerns.

• In this role my duties included: Directly answering customer inquiries regarding billing processes, roaming, equipment, service plan upgrades, and other service-related issues. I worked to resolve customer problems, ensuring that service disruptions are avoided. Additionally, I would supervise and train employees, creating daily plans and schedules to ensure smooth operations.

My role involved working at the Customer Service Desk and covering all cashier locations in the store. I handled purchases, merchandise returns, exchanges, large sums of money, and phone orders. I also took customer service phone calls during slower periods or in between transactions. My primary goal was to provide excellent customer service by assisting with product selection, processing online orders, and following up with customers. Additionally, I identified and recommended products based on customer needs, explained credit card options, installations, warranties, and benefits, ensuring a positive customer experience.